IT Specialist (Cloud Data Exchange)

General Job Information

Job Summary

This position is located within the Office of the Chief Technology Officer (OCTO) and serves under the Chief Data Officer (CDO) in the Enterprise Data program. OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses, and visitors.

The position functions as an Information Technology Specialist who serves as an operations manager responsible for the daily operations of the Cloud Data Exchange, a centralized integration platform for DC Government. This includes ensuring the availability and reliability platforms, coordinating with partner agencies, on-boarding of new projects and customers, and implementing new technologies and processes to improve efficiency and service delivery. This role will support citywide efforts to provide centralized integration solutions for District government.

Duties and Responsibilities

Oversees day-to-day operations of the Cloud Data Exchange, a centralized integration platform for DC Government. Onboarding of new DC Government agencies and intake of new projects for existing agency customers.

Ensure availability and reliability of systems and network for the platform in coordination with OCTO Cyber Security (CWITS), Enterprise Cloud & Infrastructure Services (ECIS), DC-Net Citywide Networking and other teams. Identify and implement new technologies and processes to improve efficiency and productivity. Analyze and report to internal stakeholders and customers current and anticipated platform spend for budgeting processes.

Identify and manage operational risks. Ensure platform usage remains within scope and budget. Document and develop platform metrics with analytic outputs.

Manage technology vendors providing support and services to the platform. Collaborate with platform system architects, developers, analysts, and administrators to ensure proper deployment and maintenance of services.

Communicate with customers for planned or unexpected downtime or outage of services. Establish Memorandums of Understanding (MOU) and Data Sharing Agreements for new projects.

Gather project requirements from internal and external customers to provide solutions and communicate with system architects, engineers, developers, and administrators. Works with agencies to ensure data workflow integrity and processes across systems and suggest corrective strategies when needed. Manage workload of platform team and appropriately distribute tasks to team members to ensure operational efficiency.

Develop requirements documents, workflow diagrams and other process documents to capture business and technical functions. Performs other related duties as assigned.

Qualifications and Education

Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-13 grade level, or its non-District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and is directly related to IT Specialist (Cloud Data Exchange) work. The applicant must possess extensive knowledge with management and operations oversight of cloud-based platforms and tools, daily operations of an enterprise platform, Microsoft Azure platform and data tools such as Synapse, Data Factory, API Management, and Logic Apps; implementing enterprise data tools and systems, Middleware, Extract-Transform-Load (ETL), and Application Programming Interfaces (APIs) technologies, Software Development Lifecycle (SDLC) and Change Control processes for solution development, testing and deployment, networking and security within cloud infrastructure platforms, costs and budgeting for cloud platforms and tools; coordinating, documenting, analyzing, and developing technical and functional business processes and workflows to collect and integrate stakeholder feedback; developing data governance including standards, practices, and policies related to integration solutions; creating Key Performance Indicators (KPIs) and metrics associated with data initiatives to measure performance and progress; managing teams of system architects, engineers, developers, analysts, and administrators.

Licensures and Certifications

None.

Working Conditions/Environment

There are no special physical demands required to perform this job. The work is performed in an office setting.

Other Significant Facts

Tour of Duty: Varies

Type of Appointment: Career Service - Regular Appointment

Pay Plan, Series and Grade: CS-2210-14

Salary Range: $109,999 - $141,707; based on available funding

Promotion Potential: No known promotion potential

Collective Bargaining Unit: This position is not in a collective bargaining unit

Area of Consideration: Open to the public

Essential/Emergency Designation: This position may have an Essential or Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications.

For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see the links below:

www.dc.gov

https://www.youtube.com/watch?v=tH55ctiReKs (Welcome video from Mayor Bowser)

https://octo.dc.gov/

https://dchr.dc.gov/page/employee-benefits

https://washington.org