IT Specialist

General Job Information

When you become a member of Team DHCF (Department of Health Care Finance), the state Medicaid agency for the District of Columbia, you join our "Mission Possible!" We work every day, in concert with various District government agencies, to streamline access to comprehensive, affordable and quality healthcare services for District residents. Whatever your position within our agency, you will positively impact beneficiaries, their families and their future! We invite you to bring your skills, your experience and your passion to a job that makes a difference!

Job Summary

The position is established to serve as an IT Specialist (Technical Specialist) in the DCAS Project. The incumbent is primarily responsible for providing general to core-specific technical support, guidance and technical remediation regarding user interface/user experience (UI/UX) issues related to the Organizational Change Management Division (OCM), including public facing websites, materials and tools.

Duties and Responsibilities

Serves as an integral part of the DCAS Project as an IT (Technical) Specialist providing general to core-specific technical support, guidance and technical remediation regarding user interface/user experience (UI/UX) issues related to the Organizational Change Management Division (OCM), including public-facing websites, materials and tools. Works collaboratively with other team members on the development and implementation of an effective branding strategy for DCAS, including the Project's public-facing website, materials and tools.

Researches and briefs DCAS/OCM team leadership on potential marketing and design strategies. Collects and solicits feedback on user interface/user experience (UI/UX) issues from potential users and health and human services programs that use DCAS.

Conducts usability research studies to influence the design of the DCAS public-facing website and tools. Plans, develop and influences website process flows and graphic designs, including developing mock-ups to be consistent with planned DCAS business requirements. Assists senior level staff with managerial reports reflecting Customer Service support activities. Performs other related duties as assigned.

Qualifications and Education

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Individuals must have IT-related experience demonstrating each of the four competencies listed below:

1.Attention to Detail

• Is thorough when performing work and conscientious about attending to detail.

2.Customer Service

• Works with clients and customers.

3.Oral Communication

• Expresses information to individuals or groups effectively.

4.Problem Solving

• Identifies problems; determines accuracy and relevance of information.

AND

Specialized Experience:

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression.

Licenses and Certifications

None

Working Conditions/Environment

The work is sedentary, however, the incumbent may be required to leave the office for purpose of collecting information, attending meetings, presenting materials to various individuals or groups and local travel to various departments, and federal offices may be required.

Other Significant Facts

Tour of Duty: Monday

• Friday, 8:15 AM to 4:45 PM

Duration of Appointment: Career Service

• Regular

Pay Plan, Series and Grade: CS-2210-13

Promotion Potential: No known promotion potential

Collective Bargaining Unit (Union): This position is represented by a collective bargaining unit and is subject to union dues through payroll deduction.

Residency Requirement: Applicants claiming "Residency Preference" will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.