Njvc Washington , DC 20319
CHENEGA WORLDWIDE SUPPORT, LLC
Company Job Title:
Exempt, Full Time, Regular
The IT Specialist will provide maintenance and operational support for any physical/virtual servers (i.e., virtual servers compatible with Government-owned virtual environments).
Essential Duties and Responsibilities:
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
Work with Program manager and predefined Government personnel to assist customers to resolve issues
Manage and Maintain print server environments.
Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
Plan, organize and schedule workflows, install and configure contractor furnished equipment, create, analyze, report, convert or transfer data, using specialized applications program software, provide for the installation, configuration, deployment and support of contractor furnished equipment and supporting systems, including but not limited to client computing devices, printers, MFDs and servers
Coordinate network and data security, including directory, group policy, firewalls, antivirus, etc.,
Keep service management informed of potential customer issues if unable to resolve.
Participate as a full member of a service workgroup and contribute to the group's productivity.
Demonstrate the required product proficiency by successfully completing the product training.
Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
Manage assigned parts, tools and any other assets provided.
Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
Provide timely and courteous customer service to facilitate customer satisfaction.
Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Associate Degree in IT related field
2 years' experience managing print servers
Experience with Nuance, Cleo-stream and CenterWeb applications is a plus.
A deskside certification required
CHAMP certification, MCSA or MCSE for Server 2012 (or above and vendor specific products), required
Knowledge, Skills and Abilities:
Knowledge of Print Server Management
PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity.
Knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel). The position also requires using the PC/wireless devices for data entry, troubleshooting, and web access.
Ability to successfully pass a drug-screening, DMV and background check.
Ability to provide reliable transportation to service calls.
Proven excellent customer service skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.