IT Specialist (Network)

NEH is an independent grant-making agency of the government dedicated to supporting research, education, preservation, and public programs in the humanities. OIRM is responsible for planning, developing, communicating, and coordinating NEH information systems management activities. The incumbent serves as an IT Specialist located in the Office of Information Resources Management (OIRM).

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Overview

• Accepting applications

• Open & closing dates

06/18/2024 to 07/10/2024

• Salary

$99,200 - $128,956 per year

• Pay scale & grade

GS 12 - 13

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Location

1 vacancy in the following location:

• Washington, DC

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

13

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

High Risk (HR)

• Trust determination process

Suitability/Fitness

• Announcement number

24-12424058-DE-PO

• Control number

796359300

Help

This job is open to

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States Citizens

Help This job is also open in another announcement to:

• Federal employees

• Competitive service

Help This job is also open in another announcement to:

• Federal employees

• Competitive service

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Duties

• Managing and monitoring systems and services.

• Troubleshooting and mitigating complex disruptive events involving information systems.

• Zero-trust cyber security management for users, applications, resources, and networks.

• Researches, analyzes, tests and plans for the implementation of new technologies.

• Ensures applications function securely and efficiently.

• Ensures that the network is secure and meets requirements.

• Manages authentication and access control within a centralized identity platform such as Okta Universal Directory.

• Manages telework/remote work connectivity through Zero trust management suites such as Zscaler ZPA and ZIA.

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Requirements

Conditions of Employment

• U.S. Citizen

• Relevant experience and/or education

• Favorable background investigation

• Males born after 12/31/1959 must be registered with the Selective Service

• May be required to successfully complete a probationary period

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

At the GS-12 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid (cloud, mobile, on premises) systems; (2) ensuing compliance and security for information systems using modern cybersecurity frameworks (zero trust) and tools (cloud); (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or groups clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

At the GS-13 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-12 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid systems which include Windows, M365, and Azure; (2) ensuing compliance and security for information systems using Zscaler and Intune; (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) independently troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or diverse audiences clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

As part of the online application process you will need to respond to a series of questions designed to assess your possession of the following knowledge, skills, abilities, and/or competencies:

• Customer Service

• Cybersecurity

• IT Administration and Management

• Problem Solving

• Written Communications

Additional information

1.If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2.If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3.If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

4.You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

5.All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.

6.This position may require completion of a 1-year probationary period.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this position. You will be further evaluated by one or more Subject Matter Experts (SMEs) working either independently or as a panel to evaluate applicants' qualifications against job-related criteria and placed in one of three pre-defined categories:

• Best Category

• Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated outstanding proficiency in applying knowledge, skill, and ability in the critical competencies for this position.

• Better Category

• Meets the basic qualification requirements for the vacancy announcement and demonstrates proficiency in the critical competencies for this position.

• Qualified Category

• Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement.

Application of Veterans' Preference

• The Category Rating process does not add veterans' preference points or apply the "rule of three" but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.

• Preference eligibles who meet MINIMUM REQUIREMENTS and the SPECIALIZED EXPERIENCE REQUIREMENTS and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher.

Any exaggeration of an applicant's experience, false statements, or attempts to conceal information may be grounds for rating an applicant ineligible, not hiring the applicant, or for termination after he/she begins work. If a determination is made that in responding to the competency-based question an applicant has rated themselves higher than is evident in their resume, experience, and/or education, the applicant's score may be manually adjusted by a Human Resource Specialist.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, etc.

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All applicants are required to submit the following supporting document type(s):

• Resume

Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.

To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

• Job title

• Name of employer

• Start and end dates (including the month and year)

• Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.

• The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.

• Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.

• Series and grade or equivalent (if a federal position)

If the position has an education requirement you must include relevant transcripts. If you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study and provide the relevant transcript. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume. Detailed information regarding resume formats can be found at USAJobs HelpCenter.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.