IT Specialist

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups

• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder

• Re-imagined dining experiences to delight local foodies

• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com

THE ROLE

Reporting to the Manager of Information Technology, the IT Specialist will be customer service-focused, with the ability to work independently and be flexible to help support the View Boston Observatory IT Operations. The IT Specialist must possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

ESSENTIAL FUNCTIONS:

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.

• Provide excellent desktop support services to internal staff.

• Work with vendors and service providers to resolve issues and implement changes.

• Must be able to communicate productively and professionally across all managerial levels.

• Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary.

• Provides Audio Visual (AV) support on a daily basis for View Boston Observatory.

• Setup and support AV/IT for Events, as scheduled.

• Initiates and implements improvements to Observatory areas of responsibility.

• Serves as View Boston building wide point of contact on IT related matters.

• Conduct Observatory walk-through to ensure all systems are operational prior to and during operating hours.

• Replacement of defective hardware before, during and after events.

• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.

• Work with external vendors on support of proprietary systems.

• Tracking RMAs of all equipment inbound and outbound for repairs.

• Maintains a thorough knowledge of the organization and adheres to all standards and practices.

• Assist in maintaining PCI Compliance.

• Perform other duties as assigned by Manager of Venue Information Technology and View Boston Management team.

QUALIFICATIONS:

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education).

• 1-3+ years of relevant work experience.

• Basic PC hardware knowledge.

• Good understanding on networking including TCP/IP, VLAN's.

• Knowledge and usage of wireless concepts and security technologies. AV experience a plus.

• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies.

• Ability to work productively in a team environment.

• Experience with virtual environments both servers and desktops.

• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in an attractions and entertainment venue.

• Ability to adapt to environment changes immediately.

• Highly effective oral presentation and written communication skills.

• Flexible scheduling and reliable transportation required.

• Exposure to event support or retail sales experience preferred but not required.

• Relevant industry certifications.

• Ability to move fast and act on assigned duties.

• Ability to walk, stand, or sit for extended periods of time.

• Ability to reach, bend, stoop, wipe, push and pull.

• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

• Must have the ability to work during most events being held at the facility (including late nights and weekends).

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.