IT Specialist Intern

An IT Specialist intern will play a key role in providing exceptional technical support to our end-users.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant's heart, ownership spirit and continuous innovation and improvement).

• Provide Level I technical support to internal users, resolving fundamental issues via phone, email, and in-person assistance.

• Troubleshoot standard hardware and software problems.

• Configure and prepare new hardware for deployment to end-users.

• Maintain a courteous and professional demeanor while promptly responding to user inquiries and requests.

• Accurately document and escalate complex issues to the appropriate team member.

• Assist with maintaining and updating hardware and software inventory records.

• Perform routine maintenance tasks as directed to ensure optimal system performance.

• Demonstrate a commitment to continuous learning by staying up to date on emerging technologies and best practices.

QUALIFICATIONS:

• Currently enrolled in an IT program or possess a relevant technical certification (preferred).

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with a commitment to accuracy.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).