IT Specialist - Customer Support

Smithsonian's National Zoo and Conservation Biology Institute

IT Specialist - Customer Support

CLOSING DATE: June 30, 2024

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Indefinite

SCHEDULE: Full-Time

DUTY LOCATION: Washington, DC

Position sensitivity and risk: Non-sensitive (NS)/Moderate Risk

DUTIES AND RESPONSIBILITIES

• The incumbent will serve as the primary point of contact for the animal management camera system which is built on a modern CCTV platform. This will include the management of servers, desktops, and application; installation and maintenance of camera hardware; and project management with preferred vendor.

• In partnership with SI/OCIO, the incumbent will manage the technical aspects, hardware, and project management of the campus-wide 2-way radio system.

• The incumbent will manage the NZCBI desktop/laptop replacement program using the established SI standard baseline configuration.

• The incumbent will manage technical aspects of specialized system (i.e. - lighting systems, sensor systems, etc.).

• The incumbent will provide technical guidance and support to audio visual systems throughout NZCBI campuses.

• Collaborate with SI/OCIO to develop specialized configurations for special systems (i.e. - digital signage, etc.) and special hardware considerations.

• Coordinates with SI/OCIO concerning local network outages, server maintenance and upgrades, network access issues, new construction plans, and the configuration, testing, deployment, and maintenance of a wide variety of hardware devices and software applications critical to the production environment at NZCBI.

• Create new network and email accounts using the Microsoft Active Directory Users and Groups administration tool.

• Provide technical support for computer devices to NZCBI users.

QUALIFICATION REQUIREMENTS

• Comprehensive knowledge of CCTV system equipment to include: cameras, servers, transcoders, etc.

• Knowledge of audio visual and teleconference hardware including projectors, audio systems, displays, associated cabling and control system infrastructure.

• Knowledge or ability to learn technical features of 2-way radio system

• Comprehensive knowledge of computer systems sufficient to install configure and troubleshoot complex hardware or software issues including but not limited to: Standard Dell desktop and laptop computers; wide range of external peripheral devices; application/software tools.

• Knowledge of network design practices, IP addressing scheme, wire closets, switches, VLAN configurations, and Microsoft Active Directory client sufficient to: configure systems and add to appropriate domain/networks.

• Troubleshoot network connectivity problems back to network switches; work effectively and efficiently with OCIO NOC staff to ensure proper configuration; etc.

• Knowledge of customer service and support principles, methods, and tracking tools.

Perks

Comprehensive Benefits Package

Salary

$99,200 - $128,956 / year

How to Apply

Please review the full job posting and complete the application process: https://trustcareers.si.edu/postings/24b95d8e-a495-49f8-8325-aac86ce74f56?utm_medium=job_board&utm_source=AZA+Job+Board

Application Deadline: June 30, 2024

Smithsonian's National Zoo and Conservation Biology Institute

3001 Connecticut Ave., NW

Washington, DC 20008

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