Chart Industries Canton , GA 30169
Posted 2 months ago
Ensuring Chart's Success…
"Cooler By Design"
Chart Industries is looking for an experienced Information Technology Specialist for our office in Ball Ground, GA manufacturing plant. The successful candidate will provide hands-on support for this office/manufacturing facility in addition to supporting remote Chart facilities as needed. They will also participate in global incident support, infrastructure projects and act as the local security liaison. This role requires an understanding of Microsoft Windows desktop & server operating systems, mobile/handheld devices, MFA, shop floor equipment, virtual infrastructure, active directory, backups, networking equipment, wireless APs, physical IT security and asset management. The candidate will participate in supporting manufacturing systems including supporting production line expansions/moves, network time clocks, security systems, smart boards and IoT devices. An important aspect of this role is the focus on the deployment of secure modern office workplace solutions and implement global standards within the office and production area.
It is essential that this candidate can work on their own, manage priorities, possesses a friendly and calming verbal communication, organizational and problem-solving skills.
What Your Day-to-Day Activities Will Be…
Provides end user support including new installations, troubleshooting software and hardware problems, software support for MS Office Suite, various Engineering and Manufacturing apps, general support and troubleshooting.
Prioritizing incoming IT ServiceDesk Incidents. Use service model based on ITIL foundations
Drive modern office technology adoption with a focus on making our environment more secure
Responsible for managing local servers, applications, and storage systems. Daily evaluation of offsite backup
Provides support for hardware configuration and maintenance including installing new equipment, upgrading existing equipment and doing general maintenance
Physically assisting with moving/setting up production line and user's workspace
Onboard new Team member account and equipment set up for Knowledge and Front-Line Workers
Terminations and data preservation
Participate in supporting/upgrading infrastructure solutions
Act as local primary point of contact for security and issue response
Your Education Should Be…
Your Physical Work Environment Will Require…
Requires physical agility and strength to bend, reach, lift and carry up to 25 lbs. in an office and manufacturing setting.
Ability to withstand some heat and dust for shop floor work
Your Professional Experience Should Be…
Experience supporting Windows 10 desktops and laptops and Microsoft Office Products (Outlook, Excel, Word, PowerPoint)
Experience installing and configuring software
Some knowledge of Windows Server OS, networking, and Microsoft 365
Be familiar with IT Ticketing Platforms
Written and verbal communication skills
Comfortable working with end users and coworkers across the globe
Desire to learn and grow your skills in the IT field
Customer service skills
Proven track record in problem-solving skills and root-cause analysis
Ability to work alone and escalate issues as needed
Must have a team player work mentality
Time management skills to prioritize what has the greatest impact
Ability to work in a fast-paced environment
Be dependable with attendance to work everyday
All additional duties assigned as needed
Chart is an equal opportunity employer
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