IT Specialist 3 (Admin)

Purpose

Maintains and improves TCCP's information systems to support high-quality customer service.

Reports To: IT Manager

Essential Responsibilities and Functions

Customer Service

• Build the Co-op brand through consistent representation of our service standards and culture.

• Offer consistent and respectful customer service to team members, vendors, and customers.

• Ensure timely response to internal customer questions and concerns.

Operations

• Support smooth operations of all critical IT systems (Internal network, phone system, security system, office equipment) on a day-to-day basis.

• Provide general technical support for TCCP systems and staff at all TCCP locations.

• As requested by IT management, provide training on TCCP systems/equipment.

• Develop, support, debug, and enhance customized applications for streamlining operations and administrative tasks.

• Support and maintain IT infrastructure per department procedures.

• Assist with designing, developing, and implementing IT systems, policies, and procedures.

• Ensure security of data, network access, and backup systems.

• Assist with the evaluation of equipment repair and replacement needs.

• Assist with the development and maintenance of documentation for system configurations, hardware and software inventory, network, systems, and disaster recovery procedures.

• Advise others in troubleshooting systems as problems arise.

• Assist with the development and implement network security standards and provide training to end users.

• Perform business analysis, software analysis, code analysis, requirements analysis, software review, system risk analysis, and software reliability analysis.

• Take ownership of daily project needs and communicate with stakeholders.

• Identify, adopt, and maintain support for recent technologies such as Generative AI

• Work with partners to develop custom integrations.

• Troubleshooting on incident / defect management

• Create/implement tests and quality checks.

Qualifications

• Degree in Information Science, Computer Science or related field, or equivalent experience.

• Three plus years of progressive demonstrated experience supporting computer networks and system configurations.

• Demonstrated project management skills.

• Knowledge of current computer hardware/software systems.

• Experience and competence with the following:

• Microsoft Business Technologies: Domain Services, Active Directory, and Group Policy Object management

• Network administration including firewall configuration, VPN management, and on-going network design and maintenance.

• Backup and recovery procedures and audits

• Database administration

• PCI compliance auditing and policy implementation

• Server management and monitoring

• MSSQL and T-SQL database administration, query writing and data polling

• Retail POS systems, preferred.

• System administration in Linux and mixed/transitional Linux+Windows environments, preferred.

• Functional knowledge of reporting tools, such as HTML, CSS, JavaScript, Crystal Reports, preferred.

• Designing & debugging php/javascript code, preferred

• Demonstrated ability to follow through on commitments in a timely manner.

• Commitment to maintaining relevant knowledge in the industry.

• Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.

• Ability to work with TCCP to create an inclusive environment where all are welcomed.

Physical Job Requirements

• Ability to use computer keyboard, mouse, telephone, and various office equipment continuously.

• Ability to lift and carry up to twenty pounds frequently.

• Ability to lift and carry up to fifty pounds occasionally.

• Ability to sit, stand, walk for extended periods of time.

• Ability to bend, stoop, squat, kneel, climb stairs or ladder occasionally.

• Ability to perform continuous fine work with hands.

• Corrected vision to enable reading small print.

• Ability to work outside of normal store hours as needed.

• Ability to travel between all TCCP locations on a regular basis.

Working Conditions

• Frequently performs work in a retail grocery store and distribution warehouse.

• May require work in small spaces to access servers, wiring, and computer equipment.

• May work occasionally in temperature extremes (walk-in freezer, coolers, warehouse).

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.

This position is part of a bargaining unit represented by UFCW 1189.