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IT Spec Customer Support Nf3*

Expired Job

Department Of The Navy Quantico , VA 22134

Posted 4 months ago

  • Videos

  • Duties

HelpDuties Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Learn more about this agency

Responsibilities

Performs daily computer operations within established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Uses knowledge of IT principles, methods and practices to perform routine assignments in the specialty area.

Uses knowledge of performance monitoring, quality assurance principles, technical documentation, system security, and analytical methods to identify and solve routine issues and problems, prepare and update manuals and operating procedures, provide information and assistance to customers, evaluate methods and procedures, prepare recommendations and ensure appropriate security measures are observed. Works a fluctuating work schedule to complete work assignments outside of the typical work-week and work hours.

Monitors production runs, and takes corrective action when a process aborts abnormally. Maintains daily computer logs and control reports, and provides computer services related to data entry, report distribution, and file transfers.

Insures proper storage of data media in accordance with safety and security regulations. Provides field commands with technical guidance for corrective actions or advice on work efforts relating to application software, operating systems, and hardware problems. Identifies options for problem resolution.

Responsible for 1st level call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ticket system and customer follow-up. Monitors production network connectivity and may provide 1st level network administration duties.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.

Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This is a white-collar position where occasional lifting up to 20 lbs may be required

Travel Required
25% or less - Varies

Supervisory status

No

Promotion Potential

NA

  • Job family (Series)
    2210 Information Technology Management

  • Requirements

HelpRequirements Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor's degree in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR three years of computer operations experience that demonstrates knowledge of and skill in using ADP equipment, Unix and Windows operating systems and both local and wide area networking. Microsoft and/or Cisco certifications a plus.

As a condition of continued employment, the individual must obtain the appropriate Cyber Workforce certification(s) as directed by Sec NAV. Good verbal and written communication skills to deal with a variety of contacts in the organization and at field commands.

Ability to successfully complete and obtain/maintain a favorable background investigation at the ANACI level.

Education



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IT Spec Customer Support Nf3*

Expired Job

Department Of The Navy