Job ID 00000118153 Date posted 10/25/2019 Location Springfield, Virginia Company The Boeing Company
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The Boeing Company is looking for a problem solving IT Software/Systems Maintenance Engineer for the Satellite Data Center Operations and Maintenance (O&M) technical support that is located in Springfield, VA.
Technical duties include but are not limited to ITIL Tier 2 incident response for software mission applications, system administration, network administration, and security administration. The primary role is to ensure high availability of mission software at a customer operations site. The successful candidate should have the technical ability and tenacity to resolve software incidents within a large satellite control data center partnering with engineers and operators from multiple companies and the US Government.
The software/systems maintenance engineer will be performing ITIL Tier 2 Mission Operations and Maintenance (O&M) support for satellite control mission systems. You will be part of a team providing in-depth troubleshooting, technical analysis and restoring software to normal operational status. The mission systems include Compute, Storage, and Database components.
Upon notification of an incident, then following detailed troubleshooting procedures, the position is responsible for resolving software or system or hardware failures. When incidents are more complex, the engineer will escalate to the Tier 3 Software Development Supplier.
This position may be required to work or provide on-call support to around-the-clock staffing or 24x7 shifts. No travel is required.
As an IT Software/Systems Maintenance engineer you will be responsible for:
Ensuring mission software is executing and operating properly as needed by the operations center.
Mission software includes satellite command and control, mission planning, mission data processing, and flow orchestration.
Troubleshoot problems using established procedures and processes to return the SW to normal operating conditions within the timelines defined below:
Mission Critical Incident: 1 hour to resolve the issue or develop a workaround or escalate to Tier 3 factory team
Mission Essential Incident: 6 hours
Mission Support Incident: 72 hours
Contract award fee is contingent upon being able to meet these response times
When not responding to an incident, other duties will include but not be limited to:
Performing system diagnostics and preventive maintenance
Maintaining system software environments (Compute, Storage, and Database)
Assist with transitioning of new systems into operations and decommissioning of old systems
User Maintenance (profiles, user lists)
Contributing to system configuration audits
Reference these links for an overview of ITIL Tier levels and Tier 2 Incident Response tasks
This position requires (or the ability to obtain prior to start date) a current TS/SCI with CI polygraph. A U.S. Security Clearance that has been active in the past 24 months is considered current.
Position is contingent on program security clearance approval
Security+ Certification is required after the start date and preference is the candidate has already received Security+ Certification
This position requires an individual who is experienced in IT tasks and software, database, network and security testing, maintenance, or network/systems/security administration duties
Expert knowledge of UNIX and/or Linux, Shell scripting
Expert knowledge of database and storage, networks
If certification is not obtained prior to start date, then Boeing will arrange for the certification session after job start
Technical problem solving
Programming and scripting skills (Python and Java preferred)
Databases knowledge (Oracle preferred)
Responsible and high degree of accountability
Able to resolve issues with thoroughness and follow through to completion
Desire to support satellite operations missions
Able to work collaboratively with fellow engineers, operators, satellite controllers, planners, and mission directors across different companies and government organizations
Relocation Assistance is not available. If an individual moves to the work location area, the cost of the move is the responsibility of the candidate.
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Individual Contributor - 1
Contingent Upon Program Award
No, this position is not contingent upon program award
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.