IT Snr Manager

Role: Senior Manager, Customer Success Services Global SaaS & Apps Delivery

Note: Sponsorship is not available for this position.

Reporting to the Global SaaS & Apps Delivery Director, you will manage a geographically and culturally diverse team of senior engineers delivering Apps Unlimited services to customers around the world. Expect to work directly with customers to ensure service quality and that their needs are being met.

Scope:

• Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering core EBS Apps Pillar

• Form part of the NA CSS management team, with shared accountability for technical capability throughout NA

• Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way - whether they be on-site, remote or third party

• Lead service/product development activities/initiatives as required

• Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors)

• Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services

• Collaborate closely with other managers within the support organization

• Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity

Career Level - M3