IT Services - Support Technician Level I

ECS is seeking an IT Services - Support Technician Level I to work in our Fairfax, VA office.

Job Description:

As an IT Services Technician Level I, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical, analytical and communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary.

Required Skills:

• Ability to pass background checks comparable to DoD Secret

• Demonstrate excellent customer service skills

• Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers

• Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research, and work successfully with minimal supervision

• Advanced knowledge of current Windows Operating Systems

Desired Skills:

• 3 plus years of experience working with PC Hardware and Software

• 3 plus years of experience in IT/Customer service experience

• Industry certifications such as A+, Network+, Security+, MCP, MCSA, MCSE, MCTS, MCITP, Dell, Apple

• Minimum of one (1) year of experience with Microsoft Active Directory

• Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.