IT Services Jr Systems Administrator

Position Summary

The Junior Network Services Administrator plays a crucial role in supporting the University's network infrastructure and systems. This position works closely with other members of the Network Services team, assisting in day-to-day tasks as needed. This is a full-time position that works a 40 hour per week schedule and will occasionally require overtime and weekend hours. On-call participation during university closures and events is compulsory.

This is an excellent opportunity for a recent graduate or entry-level professional looking to gain hands-on experience in a dynamic IT environment.

Responsibilities

• Assist in the administration of applications and servers, including installation, patching, and troubleshooting.

• Assist with user account management.

• Support end-users by resolving technical issues related to hardware, software, and network connectivity.

• Monitor health/security of servers, security appliances, and remote access infrastructure; assist in remediation of discovered issues.

• Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operation.

• Contribute to the development and maintenance of technical documentation, including network diagrams, procedures, and user guides.

• Perform routine system backups and participate in disaster recovery planning and testing.

• Participate in Network Services on-call.

• Other Assigned Duties

Average Weekly Time Allocations

30% - System Administration Duties

25% - End-user Support

20% - Network Infrastructure Maintenance

10% - Network Performance Monitoring / Response

15% - Unallocated/Other Assigned Duties

Physical Requirements

• Ability to lift and carry equipment weighing up to 75 pounds.

• Capability to work in confined spaces, such as server rooms or network closets, for extended periods of time.

• Manual dexterity and hand-eye coordination to perform tasks such as connecting cables, replacing components, and racking network equipment.

• Good vision and color perception to troubleshoot and identify issues with network cables, connectors, and indicator lights.

• Ability to sit or stand for extended periods while performing computer-related tasks.

• Ability to convey detailed or important instructions and ideas accurately, loudly, or quickly.

• Adequate hearing ability to communicate effectively in person, over the phone, and via audio/video conferencing.

Working Relationships

This role will report to the Director of Network Services.

This role is required to engage Student Technicians and other ITS staff to complete work and is required to communicate need, train, and follow-up with assigned or delegated work effectively.

Work Schedule

IT Services is open Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday 8:30 a.m. to 12 p.m. Summer hours may vary. Office hours are subject to change as deemed necessary. Occasional work on Saturdays and evenings may be required. On-call participation during university closures and events is compulsory.

Travel

Some travel may be required for supporting our campus at Greer. In addition, there may be training opportunities where travel may be necessary.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Basic understanding of networking concepts, such as TCP/IP, DNS, DHCP, VLANs, and routing protocols.

• Familiarity with network infrastructure components, including switches, routers, firewalls, and wireless access points.

• Basic knowledge of system administration on Windows platforms.

• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.

• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users.

• Proactive and self-motivated, with the ability to work independently and as part of a team.

• Affirms an understanding of and full support for the Baptist Faith and Message 2000.

• Affirms an understanding of and full support for the University's statement on Human Flourishing.