Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

IT Services Director

Expired Job

Robert Half Technology Germantown , TN 38138

Posted 4 months ago

Do you: Direct policies, organize and structure IT Services utilizing creative processes and supporting procedures?

Are your decisions providing the organization an ability to operate, control and deliver critical cloud-based applications to customers? Are you working for game changing employer? Is your compensation appropriate?

No, RHT has a role you need to hear about! The role of IT Services Manager will strategically manage a successful IT Services Team, providing support for Technology Help Desk, Systems Support Services, and Technology Deployment. This position requires an extreme customer-service aptitude, operationally-minded, results focused and creative solutions strategies.

Responsibilities:
1 Develop overall cross-office support plan that incorporates both Domestic and International offices 2 Perform a gap analysis of current support infrastructure, and implement necessary changes and enhancements 3 Create a strategic roadmap to create a world-class IT Services Team that aligns with enterprise business objectives and needs a Define IT Services SLAs and develop KPIs to measure overall IT Services performance 4 Define process for reporting/managing to SLAs a Develop reporting system to reflect overall performance b Define triage process and clear Software Engineering hand-off requirements and process c Create metrics to track activity based on triaged requests (calls received, calls resolved, calls escalated, etc.) 5 Define roadmap to automate troubleshooting and request escalation 6 Document support workflows, specifying owners of each segment 7 Create a training roadmap for all users for all IT services and solutions

Requirements
5+ years? experience managing IT Services team, with demonstrated success motiving and keeping team on track; Experience working in a dynamic, fast-paced, high-growth environment; Experience with cloud technology (AWS, O365, GSuite); International experience preferred

Employment Type: Full Time



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Member Services Associate

Life Time Fitness

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Description Life Time is currently seeking a qualified Member Services Team Member. As a Member Services Team Member, you will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. Proactively meet the needs of members and accurately answer questions. Responsibilities * Greet and service members in a friendly and professional manner * Attentively and promptly respond to member needs * Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account * Enter sales transactions for members, including program, service and product payments * Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments Qualifications * Working toward High school diploma or GED * Minimum of six months customer service experience * Minimum of six months reception experience preferred Life Time Fitness Germantown TN

IT Services Director

Expired Job

Robert Half Technology