The Southern Company Durham , NC 27701
Posted 2 weeks ago
Description
The Support Services Analyst provides tier 2 technical support to end users and tier 1 on various issues and problems relating to hardware, software, and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner. Support Services Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the appropriate team.
DUTIES and RESPONSIBILITIES:
EDUCATION and EXPERIENCE:
SKILLS:+ Advanced knowledge of Microsoft Windows10, 11 installation, troubleshooting, and support+ Advanced knowledge of Microsoft Office/O365 installation, troubleshooting, and support
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
County Of Riverside, CA
Posted 3 days ago
VIEW JOBSThe Southern Company