IT Services - Account Manager (Vcio)

IT Services Account Manager (vCIO)

Position Summary:

The Virtual Chief Information Officer (vCIO) is a strategic consultant who bridges the gap between a company's IT infrastructure and its business goals. This role is crucial for ensuring that technology investments align with the overall objectives of the organization, driving efficiency, productivity, and innovation.

About First Call Computer Solutions

Relationships are the most important outcome at First Call.  We embrace uncommon levels of connection with the people we serve and the folks we work with.  Winning is defined as when benefit is received by all.  Service is delivered with confidence, compassion, humility, and transparency.  We have high standards and aspirations while embracing mistakes and adversity as part of the process.  We know, like and trust who we work with and more often than not that goes both ways.

Our clients are Montana businesses and organizations who, like us, are striving to compete and grow professionally without sacrificing their lifestyle.

We desperately want to avoid working with the wrong client, solutions, or team.  This makes getting out of bed and coming to work each day a whole lot easier.

Job Status: Full Time

Employee Type: Salary

Pay: $50k-$70k DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Kitchen, pool table, snacks, and coffee

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\flexibility

• General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, 50%+ Local Travel, Some Travel Outside Area

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

• Strategic Alignment:

• The vCIO works closely with C-level business leaders to understand the company's vision, mission, and strategic objectives. They ensure that the IT strategy is aligned with these goals, facilitating growth and competitive advantage.

• This role involved identifying how technology can support business processes, enhance customer experiences, and enable new business models.

• Business and Technical Translation:

• While the vCIO does not need in-depth technical expertise, they must possess a strong ability to understand and explain technical concepts in business terms. This includes interpreting complex IT issues and solutions in a way that business stakeholders can comprehend and appreciate. They act as a translator between the technical team and the executive team, ensuring clear communication and mutual understanding.

• Consultative Leadership:

• The vCIO provides leadership and direction on IT initiative, advising on best practices, emerging technologies, and industry trends that could impact the business.

• They asses the current IT landscape, identify gaps, and recommend improvements or new technologies that can enhance operational efficiency and support business goals.

• Collaboration with IT Experts:

• The vCIO collaborates with a team of technical experts who handle detailed IT tasks such as support, management, and installation of technology solutions.

• Their primary responsibility is not to execute these tasks but to oversee and guide the technical team to ensure that their efforts are in line with the strategic direction of the business.

• Continuous Improvement and Innovation:

• The vCIO plays a key role in fostering a culture of continuous improvement and innovation within the organization. They encourage the exploration of new technologies and methodologies that can provide a competitive edge.

RESOURCE PROFILE:

• Excellent oral & written communication

• Technical, business, and financial acumen

• IT industry background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 - 500 users, including multi-site environments.

• Translation of technical conversations into business conversations

• Business relationship development

• Vendor acumen

• Educator/Advisor/Consultant Attitude

• Professional Appearance

• Solution Sets Understanding:

• Application and Cloud Services

• Networking

• Servers

• Client Devices

• Service Providers

• VoIP Phone Systems

• Network Administration and Security

• Backup

• Disaster Recovery

• High Availability

• Compliance

• Supportability