IT Service Specialist

Job Responsibilities

1.Performs the functions of Coastal' s IT Help Desk and maintains the necessary documentation of all work orders. Assists in monitoring & supporting five sites and approximately one hundred users. Is our Lead Laptop Technician and School-Based Staff Liaison, responsible for imaging, staff training & follow-up, VPN tokens.

2.Enter and follow up on all Spirit orders for VoIP system. Documents as required.

3.Accomplish hardware/software installation with DMH images as required to include upgrades and security software. Provide on-going support for personnel and Center equipment.

4.Act as Center EMR Liaison - updates staff information in the system, monitor & key changes, capture electronic signatures. Provide technical support to users and act as liaison with programmers. Takes the lead role in all Telepsychiatry, Zoom, Teams, and Doxy.me issues for the center.

5.Responsible for the Center's intranet site.

6.Attend regional and state meetings for IT staff as required, sharing useful information with the IT team. Maintains good relations with agency management and officials, vendors and users.

7.Other related duties as assigned.

This position requires - Knowledge of network services and data communications. Knowledge of office automation systems, information processing operations, fiber optics, micro/minicomputer hardware/software as they relate to the latest trends in voice and data networks connectivity.

Minimum and Additional Requirements

Agency Requirements: HS Diploma & 4 years of experience in office automation systems; data communication systems design; processing of information in a data processing environment; or equivalent combination of education, training and experience.

Preferred Qualifications

Working knowledge of office automation systems, microcomputer hardware, software, data processing operations and system maintenance. Ability to train, direct and coordinate work of users.

Ability to communicate well, both orally and in writing and to establish good working relationships with users, vendors and ONiT in Columbia. Ability to work in Excel and SharePoint proficiently.

Additional Comments

The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

• 15 days annual (vacation) leave accrual per year

• 15 days sick leave per year

• 13 paid holidays

• State Retirement Plan and Deferred Compensation Programs