IT Service Senior Manager - Global Risk & Independence

Pwc Tulsa , OK 74120

Posted 4 days ago

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Systems Consulting

  • Practice Support team helps build customisable specific system solutions that enhance the PwC's capabilities to appropriately serve all client needs. As part of the team, you'll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwC's business needs.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Take action to ensure everyone has a voice, inviting opinion from all.

  • Establish the root causes of issues and tackle them, rather than just the symptoms.

  • Initiate open and honest coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Develop specialised expertise in one or more areas.

  • Advise stakeholders on relevant technical issues for their business area.

  • Navigate the complexities of global teams and engagements.

  • Build trust with teams and stakeholders through open and honest conversation.

  • Uphold the firm's code of ethics and business conduct.

Additional responsibilities include being a Change Management process owner, creating and governing of change management policies, contributing to the requirements to develop automated deployment tools, owning the provisioning of a change management tool set, continuously driving process and quality improvements through innovation and automation, and assisting with end user communications around major incidents with the respective team(s), in relations to change management activities.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:
6 year(s) of progressive roles managing IT project planning, delivery, and execution using Agile methodology.


Required Knowledge and

Skills:

Demonstrated extensive knowledge and abilities of overseeing the delivery of technology solutions using agile methods and both onshore and offshore providers for a minimum of three years.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Information Technology, Computer Systems Analysis, Management Information Systems

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader in planning and executing projects to deliver Technology solutions including the following areas:

  • Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);

  • Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.;

  • Development of new business capabilities using technology;

  • Cloud-based implementations and upgrades;

  • Continuous Integration and DevOps;

  • Traditional Waterfall/Iterative methods (RUP, etc.);

  • IT Service Management industry leading practices (ITIL);

  • SDLC Methodology;

  • Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma);

  • Technical security standards such as ISO 27001;

  • Financial management; and,

  • Team and resource management including formal coaching.

Demonstrates intimate abilities and/or a proven record of success as a team leader guiding application development and service teams in the following areas:

  • Overseeing all development projects and all technical operational aspects for a specific business area's applications;

  • Managing a portfolio of development and operations teams along with managing the technical support for the business applications;

  • Managing delivery of services and financial cost recovery for specific business sponsors;

  • Translating the strategic direction of the business into technical considerations for the development and operations teams;

  • Managing Service Level Agreements (SLA) with external and internal resources and quality/acceptance of deliverables including customer relationship management, problem management, vendor management and financial management of the service they represent;

  • Operating with independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility;

  • Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;

  • Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment;

  • Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and,

  • Mentoring technical team members to increase business acumen including the ability to effectively communicate.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


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IT Service Senior Manager - Global Risk & Independence

Pwc