IT Service Now Developer

Could you be our next HR IT ServiceNow Developer with Main Line Health System? This person will be responsible for the development and sustained support of the ServiceNow IT Service Management system. They will provide creative solutions to improve access to Information Technology services, resolve business problems leveraging on system capabilities and reduce services process gaps (ITSM/ITIL). They will provide expert technical assistance for software configuration/customization, workflow administration, custom coding and scripting, and third-party software integrations

Why work as a HR IT ServiceNow Developer with Main Line Health?

• Be an integral Member of our Organization! Are you driven to provide creative solutions to improve access to Human Resources Information Technology services? You will resolve business process issues and reduce service process gaps (ITSM/ITIL). You will also assist in providing technical assistance for software configuration/customization, workflow administration, custom coding and scripting, and third-party integrations.

• Develop and Grow your Career! At MLH, you are encouraged to attend MLH Education & Development Classes that offer a variety of relevant courses, tools, and resources to help achieve your personal and professional goals. On-going feedback and career development are provided by your Manager through the use of performance appraisals and 1:1 communication to further develop yourself professionally.

• Get Involved! Participation is encouraged at Main Line Health and there are numerous opportunities to meet what you are looking for. Join the Diversity, Respect, and Inclusion committee, participate in Policy committee, or have fun being involved with the Heart Walk or Take the lead in the hospital's annual blood drive.

• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employee, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

• Position-Specific Benefits include: You are eligible for up to 240 hours o paid time off per year. We also offer several employee discounts to various activities, services, and vendors…. And employee parking is always free!

Position: HR IT ServiceNow Developer

Location: Berwyn, PA or Remote

Experience:

• 1-3 years direct experience as a ServiceNow administrator desired. This includes, configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.

• Comprehensive understanding of Service Management processes.

• Possess an in-depth knowledge of the various ServiceNow modules including Incident, Problem & Change Management, Service Catalog, Knowledge Management, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound/Outbound emails and Discovery.

• Familiar with LDAP, MS Active Directory, ADFS and integration with ServiceNow.

• Familiar with writing JavaScript, XML, HTML, SQL and PowerShell.

• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).

• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.

• The ability to take complex end-user requirements to system requirements to code

• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.

• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production preferred.' Excellent analytical and creative problem-solving skills.

• Technically savvy and able to design and build applications that meet business goals and objectives.

• Capable of working independently as well as in a team environment.

• Must be able to handle multiple tasks and projects with various and changing levels of priority.

• Service oriented attitude.

Education:

Bachelor's degree in Information Systems, technology, clinical or related discipline desired.

Licensures and Certifications:

ServiceNow System Administrator Certification preferred.

ITIL V3 Foundation certification preferred.

Additional Information

• Requisition ID: 72484

• Employee Status: Regular

• Schedule: Full-time

• Shift: Day Job

• Pay Range: $81,848.00 - $126,817.60

• Job Grade: 114