IT Service Guru - Rapid Response Team

Are you a tech wizard with a passion for providing top-notch customer service? Join our amazing team as an IT Service Superstar and embark on an extraordinary journey in the world of technology support. Get ready to join a team oriented position filled with exciting challenges, an awesome atmosphere, and the opportunity to be the hero who saves the day. At our fun-loving and fast paced workplace, you'll showcase your technical brilliance, communication skills, and dedication to creating a delightful user experience. If you're ready to be part of an IT team like no other, this is the perfect role for you!

Responsibilities

• Provide first-level technical support to clients via phone, email, and chat
• Troubleshoot and resolve various IT-related issues, such as hardware and software problems, network connectivity, and printer issues
• Perform remote and on-site support to clients when needed
• Manage and maintain clients' IT infrastructure such as workstations, servers, and network devices
• Keep clients informed of the status of their tickets and ensure timely resolution of IT issues
• Document IT-related issues, resolutions, and processes for knowledge sharing
• Collaborate with other team members to develop and improve the company's IT support procedures and processes
• Deploy and configure new systems including VOIP, IP Cameras, Networking Equipment, Workstations, and more

Requirements

• At least 2 years of experience in providing IT support
• Excellent communication skills, both verbal and written
• Ability to troubleshoot and resolve IT-related problems effectively
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Basic knowledge of network technologies such as TCP/IP, DNS, and DHCP
• Capability to work independently and within a team
• Willingness to learn and apply new technologies and processes

Benefits

Medical

Dental

Vision

Paid Holidays

Paid Vacation

401k

Life Insurance