IT Service Desk

Zachary Piper Solutions is seeking an Enterprise Service Desk Representative on a critical mission supporting The Department of the Navy, on a 5+ year federal contract based out of New Orleans, LA. The Enterprise Service Desk representative provide end-user desktop support across numerous Marine Corps installations worldwide.

Location: Kansas City, MO

Salary: $50,000.00 - $52,000.00 *depending on experience

Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, etc.

Clearance: Active Secret or higher

Responsibilities of the Enterprise Service Desk Representative Include:

• Conduct operations in support of the Enterprise Service Desk.

• Execute scripts and answer calls.

• Troubleshoot, resolve, and/or escalate technical issues.

• Open and close tickets.

• Correlate events and incidents for management of Information Technology (IT) Services.

• Experience in IT required including at least one (1) year of customer service experience in IT.

Qualifications for the Enterprise Service Desk Representative Include:

• Active Secret Clearance

• 1 - 3+ Years of IT Experience (including: work, school, military, side jobs, etc.)

• Ability/Experience with troubleshooting, support for IT Devices,

• Laptops, desktops, printers, mobile devices, software installs/support, device re-imaging, etc.

• Geek squad experience

• Utilized ticketing systems such as Remedy in the past

• IAT II Certification

o Qualifying certificates: Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP, CCNP Security, CASP+ CE, CISA, CISSP (or Associate), GCED, GCIH, or CCSP

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