IT Service Desk Support Administrator

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the "strength within."

Hexcel is currently seeking an IT Service Desk Support Administrator for our Salt Lake City, UT, USA location.

The selected individual will be responsible for but not limited to the following obligations:

• Record and resolve Service Desk queries within SLA targets

• Day to day monitoring and updating the service desk system, including escalation of tickets where necessary to senior analysts, other IT teams, and the IT service desk manager

• Set-up and installation of new PC hardware & software, using departmental procedures and standards

• Carrying out routine scheduled IT activities, such as server backups, administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards

• Recording hardware faults and liaising with third-party maintenance companies to assess whether repairs meet economic justification, performing routine hardware maintenance

• Liaising with Service Desk personnel to ensure effective coverage of regional/local issues and effective response and handoff of priority incidents to staff members

• Delivering IT technology training through individual meetings, online, or scheduled classroom training

• Service Desk support duties as assigned including periodically covering after-hours and on-call shifts

Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's degrees preferred

• Previous IT support experience strongly preferred

• Knowledge of PC hardware technology and maintenance and repair of PC hardware

• Knowledge of current Windows OS applications, servers and workstations and working experience of current MS Office product Suite required; Microsoft Server Manager Console experience preferred

• Knowledge of PC network security issues, including virus protection and prevention

• Personable and effective communication skills, able to impart instructions clearly and concisely

• Ability to effectively communicate training and support needs, Spanish, French or German language proficiency is a plus

• Effective, logical problem solving abilities, capable of using initiative to provide a solution to recurring problems

• Must have the ability to work effectively as part of a team and independently

• Occasional travel to other offices when IT presence is required

Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.