IT Service Desk

IT SERVICE DESK

CENTRAL SERVICES

HELENA, MT

MISSION - Montana Department of Corrections is creating a safer Montana through Accountability, Rehabilitation and Empowerment.

If you want to work making positive changes in the community the Montana Department of Corrections is the place for you!

JOB OVERVIEW -

• Assist customers and users with computer or technology-related problems.

• Troubleshoot and resolve technical issues.

• Answer questions and train users about computer processes and procedures.

• Maintain records of technical issues, customer problems, and actions taken to resolve problems.

• Resolve technical support issues for non-technical users.

• Setup hardware and software for users.

• Provide training to users for software programs and peripheral hardware such as printers.

• May assist with computer testing.

REQUIRED APPLICATION MATERIALS -

• Resume

• Cover Letter

• State of Montana Application

Applications submitted without required materials may not be considered.

Materials submitted but not requested will not be considered in the selection process, please make sure all attachments are marked as RELEVANT.

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Background screens which may include criminal records check, child/patient/offender abuse registries, and reference checks will be conducted for this position.

BENEFITS

Employment with the state may qualify you to receive student loan forgiveness under PSLF.

NOTICES

Prison Rape Elimination Act of 2003 - Any person who has been convicted of engaging in or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or any person who has been civilly or administratively adjusted to have engaged in the activity as described are not qualified for this position.

Tobacco Free - Use of all tobacco products, including smokeless tobacco products and tobacco substitutes in Department of Corrections buildings, is prohibited. In secure care facilities possession of tobacco products is also prohibited.

The Montana Department of Corrections is an EOE/M/F/D/V/SO (Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation)

QUALIFICATIONS -

• Associate degree in information technology or related field.

• One year of experience working on a help desk or in a desktop support role.

• Other combinations of education, certification or experience may be substituted.