IT Service Desk Intern

Model N is looking for college students (who have completed their junior year) ready to jump start their career exposure with an internship. We offer unparalleled hands-on experience working in an exciting yet challenging industry. Consider this an early career start, where you will have the opportunity to work alongside and be mentored by some of the brightest minds at Model N.

You will have the opportunity to get to know the other Model N interns and participate in workshops and trainings designed just for you and your peers. In addition, each week there will be time for additional learning through LinkedIn Learning on topics to help you develop your skills and business acumen.

The IT Service Desk Internship will offer practical work experience, an introduction to desktop support and an opportunity to gain experience with technical operations for an enterprise software company.

This internship project will concentrate on revising the overall policy, procedure, and operational documentation to make it accessible for both the NOC team and the bots. This effort aims to streamline the handling of standard operations tickets by either the NOC or future AI Bots, allowing the team to deliver enhanced white glove service and dedicate more attention to other value-added tasks.

Responsibilities:

• Review and update technical documentation to assist future AI Automation.

• Respond to user requests for service, troubleshoot problems and help develop solutions.

• Support PC hardware components, desktop operating system software, and application software.

• Perform minor repairs to equipment and arrange for other servicing needs.

• Record activities, solutions, and other responses to request for service.

• Assist in maintaining inventory records and documentation for equipment.

• Assist with device lifecycle process from deployment to decommissioning.

• Develop and provide user training for basic hardware and software use.

• Maintains open communication and positive working relationship with staff.

• Perform other duties/projects as assigned.

Qualifications:

• Pursuing a degree in Computer Science, Information Technology, or a related field.

• Awareness of PC hardware components, desktop operating system software and application software

• Awareness of PC industry's current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology

• Ability to be able to lift up to 25 pounds is needed.

• Ability to prioritize tasks and efficiently manage time while exercising good judgment and effectiveness in working with a high-performing team

• Excellent communication and interpersonal skills.

Compensation

• This hourly paid position will pay $20-$22/hour for 10 weeks.
• #LI-MN1

About Model N:

Model N enables our customers to deliver life-changing products to the world. Our software products and professional services offerings drive growth and market share for life sciences and high tech customers, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world's leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com.

We believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don't allow uncertainty to keep you from applying to join our team. If you don't meet the exact criteria but can demonstrate your skillset is the best for the job, we'd love to talk with you.

Equal Opportunity Statement

Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. For more information, please reference https://www.eeoc.gov/employers/eeo-law-poster

For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/

We're constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/