IT Service Desk Intern

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

Location: Onsite in New York, NY

What you'll do

In this junior role on AlixPartners' Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism.

The IT Intern is a part-time role located in New York, NY, reporting to the Service Desk Lead. This paid internship role is a 6-month internship, approximately 20 - 24 hours per week, with flexibility to accommodate university coursework.

• Answer and respond to phone calls directed to the Service Desk

• Identify, diagnose, and resolve problems for employees' IT equipment

• Provide one-on-one end-user problem resolution over the phone or by email

• Provision laptop PC builds

• Administer mobile technology (not limited to) iOS and In Tune

• Maintain and ensure accuracy of all asset information for all PC's, printers, mobile phones, monitors, and defined peripherals

• Identify issues and escalate to other members of the team or IT group as appropriate

• Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)

• Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

What you'll need

• Actively enrolled in or recently completed an IT related program

• Interest in Microsoft applications and operating systems (Windows 10)

• Desktop and laptop PC's, printers, and networking knowledge; knowledge of iOS

• Highly effective interpersonal skills

• Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels

• Good planning and organizational skills with excellent attention to detail

• Ability to work under pressure in demanding situations in a fast-paced environment

• Willing to learn and take direction, adaptable, and able to work autonomously

• Ability to lift 25 pounds.

• Excellent written and verbal communication skills in English

• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.

• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday

• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization

• Must be currently authorized to work in the United States. No VISAs available for this position

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

The hourly range for this role takes into account a number of factors and is between $20/hr. - $25/hr.