IT Service Desk Engineer

About us

Smalley Steel Ring Company stands at the forefront of the industrial retaining ring and wave/compression spring manufacturing industry. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 60 years of manufacturing expertise supplying the aerospace, automotive, and other industrial markets. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values diversity, creativity, and collaboration. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!

• Opportunities for career advancement and professional growth

• Ongoing learning and development opportunities

• Engaging in team-building activities and events

• Bilingual onsite training program

Job Summary

We currently have an opening for an IT Service Desk Engineer! The IT Service Desk Engineer will work independently with end users, as part of the IT Team, to resolve day-to-day computer issues.

Responsibilities:

• Collaborate with peers on the IT Team to manage user computer issues, resolve issues and document process/close tickets

• Identify and prioritize urgent needs

• Respond to all assigned customer tickets with a sense of urgency

• Perform on-site and/or remote troubleshooting as required

• Demonstrate experience with Microsoft Office, Windows, and basic network concepts

• Installs and configures software, printers, as required

• Performs other duties as assigned

Qualifications

Requirements:

• Bachelors degree in the field of Computer Science AND/OR at least 2 years of related experience

• Experience with Microsoft Office, Windows 10, printers, and basic network concepts required

• Microsoft and/or CISCO Certifications a plus

• Experience troubleshooting and resolving issues for end users required

• Excellent communication skills and customer service experience required

• Manufacturing experience a plus

• Must be authorized to work in the US on a permanent basis

EEO/Affirmative Action

Smalley is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

To learn more about our company, please visit our website at: www.smalley.com/careers

LinkedIn: https://www.linkedin.com/company/smalley-steel-ring-co

Facebook: www.facebook.com/smalleysteelring

Twitter: twitter.com/ringsandsprings

• Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.