IT Service Delivery Technician I

IT Delivery Technician I

Watch your work come to life in landmark projects around the world when you partner with Syska Hennessy Group. As a global leader in consulting, engineering, and commissioning services, we specialize in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning.

We are seeking an IT Delivery Technician I to join our team in our Chicago office. As an IT Delivery Technician you will be supporting users including configuration, maintenance and troubleshooting of user desktop. Systems includes hardware and software.

Our dynamic work environment provides the optimal setting to leverage your extensive career experience and pass on best practices to the next generation of design engineers. From our supportive culture, diverse workforce, and competitive compensation to our flexible work schedules and fun social events, it is everything you will want to cap off your exciting, challenging, and rewarding career.

Job Responsibilities

As an IT Delivery Technician I, you will also be responsible for implementing critical patches, updates and definitions for all applications, software, and OS.

Job Requirements

• 1 - 5 years of relevant experience in the MEP industry.

• Able to communicate with IT clients and appropriately escalate their issues, if necessary, in a timely manner

• Able to coordinate and document resolution with appropriate parties.

• Able to maintain, diagnose and repair computers within established guidelines.

• Able to solve problems.

• Able to travel if necessary.

• Able to work after hours and weekends when needed.

• Expert level ability to respond and perform complex diagnostic, maintenance and repairs on systems and peripherals locally and remotely.

• Extremely flexible travel availability

• Good organizational skills

• Extreme flexible travel availability

• Valid US driver's license

• Good organization skills

• IT Trade School Participation or Equivalent in work related experience.

• Requires an in-depth knowledge of Windows Operating Systems on the server and client side.

Benefits

As an employee with Syska Hennessy Group, you will be part of a global firm with an amazing history! We are committed to being the best, to advancing engineering design practice, and to supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and the total job satisfaction of the great people who work here.

As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy Group includes:

• Medical, Dental, Vision insurance

• 401(k) retirement plan with employer matching

• Individual and Dependent Life Insurance

• Short- and Long-Term Disability

• Health Wellness Programs, including flu shots and biometric screenings.

• Tuition Reimbursement

• Training and professional development courses

• Professional development incentive bonuses

• Opportunities for community outreach through internal networks

• A Generous Personal Time Off Program (PTO)

• Transit/parking program.

• Monthly business phone stipend

• Half-day Fridays working from home.

At Syska, we promote an environment that is committed to embedding diversity and equality into the core of our business and culture. We empower our employees so they can take ownership for their work and development and strive to continually improve themselves and our firm. Syska is a place where you can build an exceptional career and have a lasting impact on the world.

Syska's work schedule is 4 days - Monday to Thursday 9 hours in the office and Fridays 4 hours work from home.

Syska Hennessy Group | Integrating the best minds and technology to help clients create exceptional environments.