IT Service Delivery Manager/Manufacturing Site IT Head Houston, Texas

Novartis Pharmaceuticals Houston , TX 77020

Posted 2 months ago

Job Description:
927 million. That's how many lives our products touched in 2017. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data.

Where you're empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

We are Novartis. Join us and help reimagine medicine.

Novartis is actively seeking a Service Delivery Manager/ManufacturingSite IT head to join our IT team in our Manufacturing site in Houston, Texas.


The Service Delivery Manager/Manufacturing Site IT Head will:

Provide tactical/operational direction and demand management, enabling the business agenda with fit for purpose IT services and help Novartis be a leading company in our industry. Deliver a great business partnership experience for the business partners within the area of responsibility while driving the transformation activities towards the future TOQ IT state. Achieve the most efficient operations providing highest business value through effective management of IT resources (people, financial resources, services) Collaborate closely with other NBS IT areas to integrate highly valued IT services and solutions.

Major Accountabilities:

Establishes and maintains the relationship with the business stakeholders by: Aligning the IT priorities with the business plans Acting as an escalation point for the business stakeholders in case of IT service issues Lead the preparation, obtain agreement and manage the TOQA IT budgets within the area of responsibility Regularly collecting feedback on satisfaction with key IT services Acting as an advisor to the business stakeholders for IT related topics Communication and alignment with business stakeholders on IT compliance activities Providing the link between site business and global service delivery teams (TOQ IT, ERP, TIS, etc.).

Responsible for the local IT service delivery within the area of responsibility:

  • Owns the local application portfolio Assures that the local application roadmaps are aligned with the global architecture standards Assures that the Operations Definitions for the local applications are defined and signed off with the business stakeholders and that service level KPIs are met Strives to continuous service improvement by monitoring the critical service level KPIs Drives the simplification and standardization of local IT application landscape Ensure proper implementation of global standards, policies and systems platforms Manages the local IT operational budget Assures the high level of compliance with Novartis IT governance standards (IGM) standards Drives cross-functional initiatives and projects within the area of responsibility Drive audit readiness for area of responsibility Develop an environment which fosters a high-performance and innovative organization Coach staff in both functional and core competencies Ensure continuous training needs are identified for succession and career development of staff Serve as a mentor and role model. Maintain the highest standards of professional conduct and behavior in dealings with staff, colleagues, customers and outside contacts. Ensures close cooperation between the respective IT Business Support group and Infrastructure.

SCOPE: TOQ IT operations on Houston Manufacturing campus.

Employment Type


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IT Service Delivery Manager/Manufacturing Site IT Head Houston, Texas

Novartis Pharmaceuticals