IT Service Delivery Director

Glanbia PLC Aurora , CO 80041

Posted 2 weeks ago

Glanbia Business Services

IT Service Delivery Director

A vacancy has arisen for the role of IT Service Delivery Director at Glanbia Business Services based in our offices in Aurora, Illinois. This position will report to the Head of IT Operations.

Status: Exempt

Role Overview

This is a senior role that has responsibility for the management and the delivery of the portfolio of IT services provided by Glanbia Business Services (GBS) and third party providers to the Glanbia Performance Nutrition (GPN) business

Liaising with the functional and department Heads in the business to ensure that the business has the appropriate level of skilled resources in place to exploit the value from the investment in IT systems. Working with the GBS Applications and IT Operations functions, as well as third party providers, to ensure that the IT needs are being catered for by the services provided. Working with business unit stakeholders to anticipate and plan for changes in demand for IT services

Key deliverables

  • Oversee the global delivery of mission critical, 24*7 Application Support Services to the Business

  • Ensure IT Services delivered by GBS & Third Parties are provided in line with agreed Service Level Agreements (SLAs)

  • Work with the Business to establish the required structures/roles in their organization to enable them to operate and exploit the current IT Services and seek the formal recognition of the roles

  • Support budgetary planning and management of the Business Unit's IT Operational Expenditure including the tracking and ongoing reporting of Users numbers, Assets and Software Licenses

  • Review the usage of systems across all departments of the Business, working with the GBS Business Systems Training team to coordinate training needs analysis (TNA) reviews across functional departments. Ensure that resulting training plans are executed with sufficient resources allocated by both the BU and GBS

  • Work with on-site IT staff to ensure that Local Applications are supported and managed in line with groups standards

  • Collaborate with relevant Business Unit stakeholders regarding any proposed systems or operational procedural changes or updates in doing so establish and nurture a culture of continuous improvement in the delivery of IT services

  • Incident Management through to resolution of major issues that are having a serious impact on the Business Unit operations and escalating where appropriate

  • Preparation of periodic Service Delivery status reports for review by key stakeholders in the Business Units and the GBS Management team

  • Schedule and facilitate periodic Service Reviews with the Business Units to review status reports, discuss performance against agreed SLAs and gather feedback on general performance delivery of services

Experience / education

  • Substantial experience in a relevant IT Management role

  • Strong influencing & interpersonal skills with proven ability to establish credibility at Executive and Senior Management level

  • Knowledge of key business processes and business systems (in particular SAP) would be a distinct advantage

  • Exceptional customer relationship management skills with a strong customer focus

  • Track record of delivering successful IT business solutions within a large, complex commercial operation

  • Proven track record in managing IT Incidents & Initiatives to a successful conclusion

  • Proven ability to effectively drive people, process and technology change in a complex operating environment

  • Excellent communication skills with the ability to explain technologies to business leaders and business concepts to technologists

  • Strong commercial and financial awareness with previous experience of budget management a distinct advantage

  • Strong analytical and problem-solving skills

  • Previous experience in Vendor relationship management.

  • Flexibility to travel within the US and overseas

Key relationships/customers

  • Business IT Program Manager

  • Develop strong relationships with the Management team and Process Owners in Glanbia Performance Nutrition

  • GBS Global Application Support Manager

  • GBS Regional Director of Operations US

  • GBS Operations Delivery Manager

  • GBS CoE Managers

  • Third Party Service Providers

Competencies:

  • Ability to display a high degree of professionalism in dealing with managers and users

  • Technically and commercially focused, high levels of enthusiasm and energy

  • A team player who has the ability to motivate others, making it fun while getting the job done

  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better

Nearest Major Market: Aurora

Nearest Secondary Market: Chicago


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Patient Services RN Cardiac & Vascular Center

UC Health

Posted 6 days ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 Director/Associate-Assistant Director/Manager experience in IR/Cath Lab/EP strongly preferred. 1+ years of recent Director or, 1+ years of recent Associate/Assistant Director experience strongly preferred, or 5+ years of recent Manager experience strongly preferred. * Cardiac Vascular Center Department * Full-time * 80 hours/pay period (bi-weekly) * Day Shift At UCHealth, we do things differently We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion. Summary This position will provide clinical leadership for Cardiac Cath Lab, Cardiac Electrophysiology, Interventional Radiology, Bronchoscopy, Pre/Post, a 10 bed overnight unit, and will partner closely with Medical Directors in each clinical area including anesthesia. Areas of responsibility include: capital budgets and improvements over and under $50,000 as well as management of operational budgets for all areas, Quality, patient safety, patient and staff satisfaction, and all regulatory standards for surgical, ambulatory, and inpatient care settings. The position will provide clinical leadership for 60-80 procedures per day, ambulatory patients, and inpatients, and will be responsible for over 100 FTEs with various shifts, and on-call responsibilities. The Director will have the opportunity to work with four incredible Managers, and Nurse Managers. As Director of Patient Services, RN in our Cardiac and Vascular Center, you will supervise all Care Team Specialists, Charge Nurses and Support Staff. You will foster an environment of accountability and commitment to quality and safety standards as well as delivering exceptional customer service to patients and families. Key responsibilities also include developing an annual budget, recruitment and retention of staff and managing process improvement of patient throughput and delivery of care. Provides leadership and administrative direction in the delivery of quality patient care services at University of Colorado Hospital in collaboration with medical staff and other health care disciplines in fulfillment of our mission of patient care, research, education and community service. Supports an environment that promotes our vision. Responsibilities achieved through effective utilization of all resources, implementation of hospital strategic goals and providing leadership for program implementation and evaluation, and policy development. Promotes evidence based practice. Provides an optimum learning environment for students of multiple disciplines. Collaborates with Schools of Nursing for undergraduate and graduate nursing students. Provides community leadership in the development of standards of nursing practice and in the overall development of health care policy. The Director of Patient Services is responsible for holding the nursing staff, imaging staff and rehabilitative staff accountable for the management of safe patient care and maintenance of optimal care delivery outcomes. The Director of Patient Services will strive to Support the 5 components of the Magnet Model of: Transformational Leadership Structural Empowerment Exemplary Professional Practice New Knowledge, Innovation and Improvements Empirical Outcomes Job Duties Delivers successful service to our internal and external customers by adhering to critical success standards; demonstrates accountability and commitment to quality and safety standards; takes ownership in the financial success of the hospital with appropriate resource use and management; provides exceptional customer service and exerts effort to ensure a positive work environment that demonstrates dedication to the hospital's mission, vision and values. Regular attendance, as outlined in the Attendance and Absenteeism Policy, is an essential function of this position. Demonstrates leadership by collaborating with and supporting hospital and physician leadership, providing strategic direction for the development and implementation of operating systems to attain results. This includes fostering teamwork; supporting an effective system of shared governance; seeking innovative changes that improve patient outcomes; ensuring accountability for patient care; and developing internal and external relationships to benefit patients, the organization and community. Requirements Graduate from an accredited Baccalaureate School of Nursing. Masters Degree in Nursing or Administration or signed agreement to complete Masters Degree in Nursing within agreed upon specified time frame. 5 years of progressively increasing administrative roles including responsibility for multiple units. State licensure as a Registered Nurse (RN). BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire. All life support certification cards must be issued by either the American Heart Association or the American Red Cross CPR for the Professional Rescuer. (American Red Cross for the Professional Rescuer is only good upon hire and all renewals will need to be through an American Heart Association sanctioned course.) Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here. Be Extraordinary. Join Us Today! UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. #GD1 IND 123 UC Health Aurora CO

IT Service Delivery Director

Glanbia PLC