IT Senior Application Support Analyst

UBS New York , NY 10007

Posted 3 weeks ago

Your role

Do you have a knack for technology? Are you at your best when supporting others? Are you someone who could multi-task in a rapid and fast moving environment? We're looking for someone like that to:

  • be a part of our IBIT Foreign Exchange US production services team in New York
  • interact very closely with front office FX Trading and Sales teams and associated Operations teams covering the Americas region
  • you would have a high level of day to day interaction with the business at all levels
  • diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
  • coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special trading days or exchange-mandated market rehearsals
  • promote the overall stability of the systems through system monitoring, proper change control management and implementation of best practices to maintain production environment
  • conduct problem reviews with the relevant IT streams

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Your expertise

  • good problem solving and diagnostic skills
  • ability to work under pressure and manage multiple, concurrent / conflicting priorities.
  • self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
  • knowledge of ITIL incident and problem management
  • solid Unix and Linux knowledge and practical working experience including Shell scripting (Sun Solaris, Linux)
  • basic knowledge in relational databases (Sybase, Oracle) / query (SQL)
  • Network (TCP/IP)
  • knowledge of scripting languages such as Perl
  • knowledge of the FIX protocol is beneficial
  • previously worked in an Investment Bank front office environment before, preferably in the FX space
  • a confident communicator that can explain technology to non-technical audiences
  • capable of understanding client / end user issues and translating this into problem statement for further investigations within IT
  • LI-UBS

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Operations Senior Engineer Application And Production Support Engineer

Wells Fargo

Posted 2 days ago

VIEW JOBS 1/17/2021 12:00:00 AM 2021-04-17T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda. Wells Fargo Technology is looking for a Senior Systems Operations Engineer who can join our Production Support team. We are currently looking for experienced Support Analysts who have a successful background in supporting mission critical systems. The successful candidate will display values such as leadership, accountability and a focus on innovation. Some functions of the role include the following: * Intermediate to Senior production support analyst with 8+ years support production environments in financial, banking or other related fields. * Expert understanding of supporting applications on UNIX and Windows platforms. * Experience in stopping, starting, deploying code and problem solving daily tasks via log files, system status, etc. * Innovator in creating custom shell/ bash, python or perl scripts that automate daily checkout tasks * Strong understanding of problem management and effective communication * Ability to multitask and take on projects from server migrations to application audit reviews in addition to daily support of front, middle and back office user bases. * Experience in creating daily metric report generation from SQL queries automated and scripted for daily consumption. * Ability to build rapport with traders and technologist partners alike * Exemplifies leadership, accountability and continuous improvement values. Required Qualifications * 7+ years of systems support analysis experience demonstrated through work or military experience * 4+ years of experience working in managed services as demonstrated through work, military, or education * A BS/BA degree or higher * 3+ years of client support experience * 2+ years of capital markets experience * 2+ years of UNIX experience * 2+ years of SQL experience * 1+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript Desired Qualifications * Experience supporting technology at an enterprise-level * Ability to interact effectively at varying levels of the business and technical organizations; including management * Strong team or technical leadership experience * Excellent verbal, written, and interpersonal communication skills * Ability to work in a time sensitive and often pressured trading environment * Ability to manage front office trading applications including: developing, maintaining, and supporting * Knowledge and understanding of technology support: 24x7 production environment in a front and back office trading environment Street Address NY-New York: 30 Hudson Yards - New York, NY AZ-Chandler: 2700 S Price Rd - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo New York NY

IT Senior Application Support Analyst