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IT Salesforce Practice Delivery Manager

Expired Job

Mitel Networks Corp Sunnyvale , CA 94085

Posted 2 months ago

Reporting to the Group Director of Salesforce Development and Architecture, the IT Salesforce Practice Delivery Manager be part of a dynamic team with responsibilities for the planning, managing, and delivery of various Salesforce practice and related initiatives. Key to the success is meeting and exceeding schedule and cost objectives while providing quality solutions to our Mitel business organizations. This includes but is not limited to Sales, Service, Partner Management, and Marketing.

Key Responsibilities:

  • Responsible for the planning, implementation, and delivery of new features and enhancement of existing Salesforce Cloud applications (Sales, Service & Communities), including systems analysis, design, development, implementation, and maintenance

  • Develop and maintain software delivery and release plans, resource utilization schedules and budget for multiple simultaneous Salesforce Cloud projects, enhancements, and operational activities

  • Partner with Business Unit Leads to prioritize activities based on the requirements of the organization

  • Act as the Salesforce Scrum Master to manage all day to day activities for the team by leading the multi-site team of individual contributors through weekly planning and daily scrum standups

  • Direct activities, assign responsibilities, set expectations and motivate team members toward achieving program/project objectives

  • Coordinate and drive activities to deliver the required functionality with a high level of quality, on time and within budget

  • Provide people leadership across all disciplines of solutions delivery lifecycle

  • Closely monitor, assess and report on project resources, tasks, risks, and milestones

  • Prepare management reports for the Technical Owner and Business Primes

  • Contribute to the development/improvement of the IT Salesforce cloud environments and applications

  • Improve the delivery and release efficiency by adopting new methodologies, practices, and automation where possible to improve efficiencies


  • University degree in a related field, such as Business Administration, Computer Science or Engineering preferred

  • 10+ years of IT experience in progressive analysis and design related positions

  • 5+ years of experience working with Marketing, Sales, and Service communications organizations, with at least two years of experience working in an emerging technology company

  • Ability to create and deliver effective presentations and briefings to senior management and executives

  • Demonstrated ability to deliver complex, multi-platform solutions

  • Must possess strong interpersonal, communications and negotiation skills, will possess the flexibility to adapt to a rapidly changing environment; will possess strong organizational and prioritization skills

  • Strong Leadership and team player with the ability to manage and organize technical resources

  • Excellent synthesis and analysis capacity

  • 5+ years proven project or program management experience, preferably in the technology industry; PMP is an asset

  • Ability to manage multiple projects and priorities simultaneously

  • Experience with large-scale systems development activities and process redesign efforts

  • Excellent analytic, problem-solving, business judgment and organizational skills

  • Ability to thrive in a fast-paced environment, across multiple and diverse business and systems groups

  • Strong management, influence, and leadership skills

  • Ability to build strong relationships with business and system partner is essential

  • Excellent written and oral communications, comfortable and effective in delivering to senior business and IT management and stakeholders

  • Ability to understand technical systems documentation and interact with systems resources

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IT Salesforce Practice Delivery Manager

Expired Job

Mitel Networks Corp