IT Resource Manager II

Dept Number/Name: 0-3510-000 / Information Technology

College Division: Info Tech-Information Tech

Salary Plan: Administrative

Job Code/Title: 4471 / IT Resource Manager II

Hiring Salary/Salary Range: $80,000

Position Number: 00057406

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee.

Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S.

News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

The Resource Manager II partners with Business Leaders, IT HR, and Technical/Strategic Leads to communicate and facilitate business goals, programs, and processes in support of employee recruitment, performance, development and retention. This position will use data to evaluate and plan for current and future resource needs, including but not limited for projects with significant business impact involving cross-functional teams.

The Resource Manager serves as an advocate for employees and guides them on their career path and development within the organization. This is an intermediate level position responsible for understanding team dynamics and needs, assessing strengths and weaknesses, supporting team morale and resolving issues or conflicts.

RESPONSIBILITIES:

Recruitment and Retention- Source new talent, compile and review resumes, compile interview questions, on-board new employees, employee career development and growth. Conduct one on ones with employees, build trust and work through employee issues and concerns.

Resource Planning and Allocation- Partner with Technical/Strategic Leads to continually assess team resources and assist in defining or updating roles and responsibilities. Conduct research to gain understanding and create positions based on industry requirements.

Plan, coordinate and monitor day to day or project activities and requests, including attendance and leave requests. Pull reports that reflect time spent on projects, operational and additional tasks in Jira. Review Project tools as well as coordinate with PO/SM/SL about discrepancies or utilization issues and concerns.

Team Roles and Responsibilities - attend Scrum Ceremonies and team meetings to learn about teams and their needs.

Gather requirements for positions descriptions. Research position descriptions and collaborate with Technical/Strategic Lead to create. Monitor compliance with legal issues in such areas as products and services, workplace safety and contractor relationships.

Performance Evaluation- Partner with Technical/Strategic Leads to continually assess employee performance through sprints, check-ins, quarterly and annual evaluations. Assist in defining performance goals and expectations.

Ensure that employees understand job responsibilities and measures for successful performance. Provide recommendations for pay for performance actions. Partner with Technical/Strategic Leads to provide guidance in resolution of informal grievances.

Work with IT HR to facilitate performance improvement plans, disciplinary actions and other employee relations issues. Collect documented feedback from Technical/Strategic Leads.

Career Growth and Development- Support and assist employees with career growth and development. This includes facilitating individual development plans to identify opportunities for learning/training and routinely tracking progress.

Create agreed upon development goals and works with direct reports to achieve milestones. Collaborate with Technical/Strategic Leads or other areas within IT to recommend development activities for employees such as job shadowing and mentorship. Monitor requests for training and research associated costs according to available training resources for each team.

Partner with IT HR, Technical/Strategic Leads and Leadership to promote and track advancement for employees. Research costs for requested training and available training resources for each team.

Employee Engagement

• Promote team culture and work environment that encourages and challenges employees to grow and develop. Research and facilitate employee engagement activities, such as team building activities/events.
  
  Manage team calendar and ongoing team activities. Research Employee engagement activities, such as team building activities/events. Plan and organize Team activities.

Communication

• Serve as conduits for the dissemination of department or team related information to direct reports as instructed by leadership, answer questions and concerns. Communicate and resolve team operational issues.
  
  Actively participate in ongoing improvement discussions and activities. Provide information on resource options to the team, including documentation and procedures found in Confluence. Monitor compliance with policies and procedures.
  
  Share company-related information team or as instructed by Leadership. Answer questions and concerns or educate on self service options that are available for employees.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a Bachelor's degree and four years of related experience, including two years of supervisory experience. Eight years of related experience or a combination of education and experience may substitute for the Bachelors degree. In all cases, at least four years of related work experience must include two years of supervisory experience.

FLSB1310 Equivalency:

4 years of directly relevant experience may be substituted for bachelor's degree.

6 years of directly relevant experience may be substituted for master's degree.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 37248

Posting Date: 06/17/2024

Posting End Date: 07/17/2024

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.

YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu.

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement.

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S.

News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.

We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here.

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