We are looking for IT Resource Manager for our client in Durham, NC
Job Title: IT Resource Manager
Job Location: Durham, NC
Job Type: Contract
US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.
Develops and leads the strategy for the IT organization around resource management for both internal and external resources including suggesting resource training and capability development in alignment with the IT roadmap and strategies.
Develops and implements the skills and availability criteria and is responsible for an up-to-date Skill Set inventory 3rd Party Service Providers (CTS, HCL) (3PSP).
Works closely with the BRM, BRD, Solution Design, Business Analysis, and the PMO to identify gaps in required skill sets including but not limited to single skill holders with no back-up.
Works closely with Vendor Management to forecast and request skill sets that are needed but not currently in the Skill Set Inventory.
Works to understand the current state process and tools, identify gaps and develop and implement a plan to reach the desired future state.
Manages the time reporting process and, in conjunction with people managers, ensures compliance.
Prepares Capacity Management reports. Works with the Portfolio manager, BSC and the ITEC committees to adjust capacity plans for reprioritization and approved project changes.
Supports the project/program managers in escalating resources risks/issues to IT[[Pam]] EXECUTIVE COUNCIL.
Responsible for summarizing demand forecast vs budget and expected burn rate to assist in identifying overages/shortfalls to enable balancing across all portfolios.
Works with the Portfolio Manager, Solution Design, Business Analysis, Program Managers, Project Management Practice Leader and Project Managers to reserve resources for projects and for the identification of skill sets available.
Makes all assignments to approved and chartered projects.
For portfolio and large core projects, the Resource Manager will coordinate the assignment of a primary technical owner and other technical resources required in collaboration with the assigned project managers and respective team leaders to ensure the reservation and scheduling of those resources.
Manage day to day load balancing of projects (non-interrupt driven) and ticket based (interrupt driven) work.
Leads engagement with project managers and responsible team leaders on escalations regarding the lack of execution and fulfillment of assigned projects due to resource capacity/availability
Responsible for supporting the Global Support and Delivery function to manage the Incident & Service Request Management process regarding the assignment of work and queue workload management.
Responsible for work assignment direction and leadership of the technical resources to perform the Incident & Service Request Management process.
Manages backlog and re-assignment of tickets for load balancing.
Ensures the ticket and time reporting discipline is followed to support the portfolio and core project processes.
Engage with program and project managers and responsible 3PSP team leaders on escalations or issues regarding the execution and fulfillment of assigned projects or project tasks that are not meeting the prescribed schedule or quality of deliverable requirements to determine if additional or different resources can resolve the issue.
IT Resource Manager