IT Remote Support - Tier 2 - Ts/Sci Poly

Caci International Inc. Annapolis Junction , MD 20701

Posted 2 months ago

Job Description:

As a Systems Administrator, you will work in a dynamic environment supporting customers. You will work with enterprise IT users and other IT support resources to efficiently and effectively resolve technical issues.

More About the Role:

In this role, you will provide remote system administration support, system maintenance, and operation of Windows/Unix workstations. Additionally, you will troubleshoot problems and apply resolutions remotely. You will resolve desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, and other tools. Additionally, you will provide support for the escalation and communication of status to agency management and internal customers.

Work may be under a Day Shift, Late day or Swing shifts may all be available.

Other responsibilities may include:

  • Use and update a ticketing system(s) for tracking

  • Utilize demonstrated knowledge to support computer hardware architecture questions

  • Optimizes system operations and resource utilization and performs system capacity analysis and planning

  • Support Microsoft Exchange and troubleshoot problems.

  • Use and provide knowledge on Microsoft Office Applications

  • Use and provide knowledge on Active Directory

  • Use and provide knowledge of Network and Internet Applications and Protocols

You'll Bring These Qualifications:

  • Bachelors degree in a technical discipline and minimum of 5 years applicable experience

  • Ten years of applicable experience may be substituted for a degree

  • Good knowledge of Microsoft tools, networking and applications

  • Must possess good communication skills and strong customer service skills

  • Position requires the ability to work in a fast-paced environment

  • Must be able to Multi-task for example talk with users, and update records or perform research at the same time

These Qualifications Would be Nice to Have:

  • CompTIA Security + desired but not required


What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Annapolis Junction-MD-BALTIMORE

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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IT Remote Support - Tier 2 - Ts/Sci Poly

Caci International Inc.