IT Quality Assurance Manager

Insurance Administrative Solutions Clearwater , FL 33755

Posted 3 weeks ago

JOB SUMMARY: This position is responsible for managing a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Designs and implements testing strategies and defect reporting processes. This position supports the IAS Software Development Lifecycle and makes recommendations to improve test and product quality. This position will work closely with IT and operational leadership to provide support and status on test efforts on IAS initiatives. The position provides management with analysis and recommendations to reduce defects and improve application quality.

This is a non-remote position. Accepting local candidates only.

ESSENTIAL DUTIES & RESPONSIBILITIES (Other duties may be assigned as necessary.):

  • Lead and guide the quality assurance team while fostering a continuous improvement approach to QA activities

  • Collaborate with project team to gain an understanding of project requirements as well as with the resolution of issues discovered during testing

  • Design and oversee execution of test plans and test script development working with IT and operational resources

  • Participate in project prioritization, scheduling, resource planning and assignment

  • Coordinate and maintain User Acceptance Testing processes working with operational resources and clients

  • Ensure that project/department milestones/goals are met and adhering to scheduled timelines.

  • Design and implement automated testing techniques and processes to continually improve and expand the use of automated testing

  • Facilitate project triage, testing status and Change Advisory Board (CAB) meetings

  • Identifies and communicates to management risks and mitigation approaches for issues found during testing cycle

SUPERVISORY RESPONSIBILITIES: Manage a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Manages team performance, provide guidance, sets and communicates expectations and conduct reviews. Directs work assignments, measures results and initiates personnel actions as required

EDUCATION and/or EXPERIENCE REQUIRED: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

  • Bachelor's Degree in Computer Science, Information Technology or related field or equivalent combination of experience, education, and training

  • 4+ years of management experience in a similar technical and business environment

  • Experience in T-SQL query language

  • Experience in Insurance industry, specifically as it relates to health products

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

  • Self-motivated, proactive, creative and efficient in identifying issues and understanding and proposing solutions

  • Knowledge of testing of the following coding languages/contructs (A NET, Three tier .NET architecture, Web Services, SQL and SSIS programming, Linux shell, COBOL

  • Experience with defect tracking tools, reports, metrics, knowledge of JIRA management and administration is a plus

  • Knowledge of automated testing tools, experience with Selenium is a plus

  • Ability to understand and work closely with other departments, teams and employees

  • Knowledge of the software development processes and its technologies

  • Display flexibility with priorities within a dynamic work environment

PHYSICAL/MENTAL DEMANDS and WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met, or are encountered, by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle or feel, reach with hands and arms; talk or hear. The employee is occasionally required to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must be able to follow company security policies & procedures (use of ID cards, computer usage and passwords, HIPAA, confidentiality, etc.), as outlined in the Employee Handbook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IAS is an Equal Opportunity Employer.


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IT Quality Assurance Manager

Insurance Administrative Solutions