Bcs365 Rocky Mount , NC 27803
Posted 6 days ago
The Provisioning Administrator is primarily responsible for configuring hardware, software, and account access for new hire and termination of our clients end users.
Essential Duties and Responsibilities
Process customer service request for provisioning of end users; including but not limited to creation of accounts in Active Directory, provide appropriate access, allocating licenses and configure software and hardware i.e., computers, desk IP phones, cellular, etc.
Improve efficiency by automating, where possible, of accounts and hardware setup through scripting, imaging, etc.
Assist with the coordination of any hardware shipment and onsite deployments
Provide technical support where needed
Create and conduct onboarding IT orientation using approved methodologies and materials i.e., PowerPoint presentation, self-help user guides, etc.
Create and update provisioning documentation; including but not limited to a step-by-step procedure, a checklist, etc.
Update customer asset in ticketing system when adding or removing hardware and software
Data entry may be required for new and active clients
Onsite required
Other duties as assigned
Customer Focus
Demonstrate exceptional customer service skills in order to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues.
Illustrated diplomacy, tactfulness and empathy when dealing with customers
Exemplified ability to defuse escalations and high-tension situations
Well-developed ability to appease customers experiencing service outages and difficulties
Ability to listen actively and ask clarifying questions to seek understanding
Experience going above and beyond duty to delight customers
Must have a genuine drive for customer satisfaction and retention
Required Professional IT Certifications and Experience
Education: Bachelor's Degree in Computer Science or related field experience
IT Experience: 5 years minimum
One or more of the following: CompTIA or A+, Network+, Microsoft MCP
Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command
Decision making and Self-Management
Interface and maintain effective communication with business users and other ITS team members
Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.
Proven aptitude to work well in a team or independently with minimum supervision.
Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.
BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.
Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Monday - Friday, 10:00 AM - 7:00 PM (EST)
Bcs365