IT Project Manager

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals.

The Information Technology unit provides all technology support for NYC Emergency Management staff, including hardware, software, and licensing. The unit also maintains the technology and computer systems of the entire agency and all its resources.

The IT Project Manager, reporting to the Chief Technology Officer, will effectively manage IT Projects and the IT budget and procurement processes. The ideal candidate will comprehensively understand agency systems, including Blade Systems and SAN, Networking, Virtualization, Databases, Exchange, desktops, laptops, mobile services, applications, and related technologies. The candidate should be capable of understanding system specifications, overseeing installations, and overseeing testing of computer systems and peripherals in adherence to established policies, standards, and guidelines.

Key Responsibilities:

Technical Direction and Collaboration:

o Collaborate with agency staff, developers, desktop technicians, system engineers, and network engineers to provide project management-related direction on systems analysis, design, development, testing, and deployment.

o Ensure timely and effective delivery of solutions into production.

Project Management and Documentation:

o Document technical requirements and develop/oversee project plans.

o Implement change control procedures.

o Facilitate system reviews, change management sessions, and accreditation documentation.

Technical Advisory and Customer Interaction:

o Participate in technical advisory roles as required.

o Interact with customers at the technical level as needed.

Operations Handoff and System Administration:

o Ensure an effective handoff to operations for ongoing maintenance and troubleshooting.

o Perform general system administration duties.

Procurement and Contract Management:

o Assist with all procurement and contract actions for assigned departmental units.

o Write and release solicitations, review proposals, and process documents.

o Process contract amendments, renewals, and extensions.

o Handle contractor performance evaluations.

o Ensure adherence to citywide procurement policies in contract processing.

o Provide guidance to department staff on small and large purchase bids and vendor selection.

o Maintain procurement and contract management tracking tools.

o Participate in the RFP life cycle.

o Regularly meet with Procurement and Budget departments.

Continuous Improvement and Special Projects:

o Maintain awareness of new developments in emerging technologies.

o Consult on new projects for the agency and the City as needed.

o Participate in special projects as required.

PLEASE NOTE THE FOLLOWING:

• The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.
• UASI- This position is grant funded through 8/24/2024 with the possibility of an extension.
• IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

Minimum Qualifications

1 . A four-year high school diploma or its educational equivalent and eight years satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2.A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or a combination of the areas listed in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

3.A master' s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and three years of satisfactory full-time professional experience in one or a combination of the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

4.Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Preferred Skills

• Project Management Experience, Microsoft Project preferred

• Procurement and Budget Experience: Spend Map Preferred

• Blade Systems and Storage Area Networks

• Virtualization Experience, VMware environment preferred Microsoft technologies and Citrix.

• Database Experience, SQL preferred.

• Business intelligence tools experience, PowerBI preferred.

• Windows 10,11, Server 2016, 2022

• Microsoft configuration, upgrades, and migrations

• Microsoft 365 services include Teams, Exchange Online, SharePoint/OneDrive, List and Teams.

• IOS, Android, support experience preferred.

• Enterprise endpoints using Microsoft Intune

• Microsoft 365 Defender for Office 365, Defender for Identities, Defender for Cloud Apps or Entra (Azure AD), ID Protection experience preferred.

• Detail-oriented, as well as excellent multitasking skills a plus Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.