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IT Project Manager

Expired Job

Motorola Solutions Schaumburg , IL 60196

Posted 4 weeks ago

The SaaS Platform Support manager is responsible for leading the platform support design, implementation and maintenance for both hosted and cloud application support. The role's responsibilities include:

  • Design and implement end to end platform application support for various customer solutions

  • Participate in the design and implementation of project-based integration solutions in accordance with existing standards

  • Act as subject matter expert to implement platform support across multiple functional groups

  • Serve as the champion to implement and optimize platform support processes (incident, change, release, etc.) based on metrics

  • Serve as customer communications liaison

  • Define, establish and maintain application support metrics to drive support improvement

  • Create and maintain procedures and standards

  • Drive the creation and maintenance of Remedy CMDB as well as its integration with Incident, change and release management

  • Coordinate support issue resolution across multiple groups (including customer) as necessary

Specific Knowledge/Skills:

  • Expertise knowledge in ITIL processes (incident, change, release, etc.) and its implementation practices

  • Working knowledge of software development methodologies and development life cycle

  • Experience in design and implement enterprise operational support processes

  • Expertise knowledge in configuration management and CMDB

  • Knowledge of AWS and/or Azure cloud

Interpersonal Skills and Experience:

  • Experience in leading the support of multiple projects simultaneously

  • Strong organizing skills with the ability to prioritize and execute

  • Ability to work effectively with minimal supervision and guidance

  • Strong analytical and problem solving skills

  • Ability to communicate effectively both written and verbal

  • Ability to communicate effectively to all layers of business and management

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IT Project Manager

Expired Job

Motorola Solutions