Responsible for managing Service Transition projects inclusive of new services introduction, new product / releases introduction, operational improvements and on-boarding new customer.
Develops project charters and statements of work (SOW) and obtains project sponsor/stakeholder buy-in for project initiation.
Defines and develops detailed project plans based on the given requirements and scopes.
Demonstrates best practices for developing schedules and understands the critical path.
Monitor project execution to ensure all obligations are met and drive projects to completion.
Collaborate with global stakeholders (internal and external) to resolve conflicts and drive successful delivery of projects.
Manages expectations of project sponsor and stakeholder with timely communication/escalation of risks/issues, their impact, and mitigation/corrective actions.
Recommends corrective actions and implements changes.
Identifies and mitigates project risks. Owns resolution to any dependency or issue not being delivered by appropriate party.
Ensure all project documentations are completed and keep in the appropriate storage.
Familiar with waterfall and agile development methodologies and their associated quality assurance methods.
Demonstrated competency with a project management tool (e.g. MS Project, Primavera, Smartsheet, or a SaaS PPM Tool)
Excellent written and verbal communications skills are necessary.
Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.
Ability to work independently as well as with a team.
Highly organized, structured, and process oriented; team building skills a plus.
Able to simplify a complex situation and provide update accordingly.
PMI CAPM, a Certified PMP preferred, and ITIL will be an advantage.