About the Role:
The Senior Project Manager will be responsible for supporting the FRMS Software Development team in deploying software, maintaining the infrastructure, and assisting internal and external customers. More specific responsibilities will include developing and executing project plans to facilitate ongoing development and support projects. Some assignments will be strategic in nature, requiring you to exercise creativity, flexibility, self-motivation and initiative while conceptualizing the organization's vision. This position will afford you the opportunity to grow as a leader, strengthen your project management skills and demonstrate effective communication skills, both oral and written. There will be group speaking and presentation opportunities. You will work closely with and take guidance from the reporting manager(s) who will help develop and assess your professional growth.
About our Business:
The Financial & Risk Management Solutions business (FRMS) at Fiserv helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. Key areas include:
Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability
Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management
Financial crime risk management solutions for fraud and money laundering detection and mitigation
Financial control solutions for reconciliation, exception management and account certification
Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)
Consulting services through the Payments Performance Management team
Reports To: PMO Director
Peers: Project Managers in PMO; Managers and Leads of application development teams
Direct Reports: None
Essential Job Responsibilities:
1.Exercise basic project management activities
Develop plans and manage to delivery dates
Identify and track risks and issues
Perform risk mitigation planning
Manage stakeholder expectations
Plan and facilitate meetings
Report status and metrics
2.Effectively manage a portfolio of initiatives through self-motivation and decisive actions operating under general supervision with substantial latitude for independent actions and/or decisions
3.Support the Product Development Life Cycle (PDLC)
As a steward for compliance and governance
As a resource for teams
As a custodian of metrics for the development teams to show the health of projects
4.Encourage the teams in Agile adoption and best practices.
5.Manage projects proactively and assertively, ensuring goals and milestones are met by rigorous follow through, clear thinking, and being unafraid to ask challenging questions.
Act as a responsible, articulate, and motivated Project Manager who can quickly identify vulnerabilities and obstacles, and then create innovative solutions to drive success. Collect data and work with assigned resources to identify potential areas of improvement. Based on internal feedback, work with management to develop strategy for gaining operational efficiencies and increasing customer satisfaction. Ensure success criteria are defined upfront to promote a shared vision and actively manage to expected project outcomes. Proactively communicate project progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
5 years of experience working in an Agile development or software production environment managing projects and deployments
Experience with software/product development lifecycle (SDLC/PDLC)
Knowledge of (experience desired) software application deployments and promotion into development, testing, and production environments
Knowledge of (experience desired) Enterprise Agile methodology and concepts
Strong interpersonal skills to influence change, build consensus, and achieve objectives across functional teams
Solid decision-making and communication skills, both oral and written, to communicate status, key issues and resolution in manner appropriate to the audience
Experience with project management tools such as MS Project, TFS, and/or VersionOne
Technically competent with various software programs including, but not limited to MS Office (Word, Excel, PowerPoint, Visio)
o Ability to establish and maintain relationships with project team members
o Ability to work with other key team members to influence project team, internal, and/or external stakeholders
o Ability to work with other key team members to understand project stakeholder needs, interests, and influence for project success
o Ability to practically apply project management concepts to facilitate the achievement of project goals ensuring predictable, consistent, and successful project delivery
o Ability to work with other key team members to analyze the situation and leverage team to define an executable plan to meet project goals
o Ability to work with other key team members to ensure team alignment on project goals, objectives and business outcomes
o Ability to lead with support from project sponsor, when needed
Accountability & Commitment:
o Ability to work with other key team members to meet project deadlines
o Ability to grasp new concepts and translate to others
o Ability to respond effectively to new information, situations and individuals
o Ability to work with other key team members to gather and analyze information needed to improve satisfaction levels of clients
o Ability to understand how project connects to broader company goals
o Ability to work with other key team members to effectively identify and communicate project problems to stakeholders
o Ability to work with other key team members to proactively develop solutions to project challenges
o Ability to work with other key team members to drive project problems to closure
o Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
o Ability to practically apply project methodologies and practices to execute project, manage changes, and facilitate achievement of project deliverables on-time, within budget and with quality
Experience with ServiceNow a plus
Experience with report writers/writing queries a plus
Experience in banking, financial services, and/or software industries desired
We are a global technology services provider enabling customers to capitalize on technology in their business for over 23 years. We have successfully delivered solutions across data, analytics, enterprise collaboration, risk & compliance, knowledge management and cloud enabling customers' journey from "data to decision making".
We focus on engineering data-driven business processes using Digital technologies (data, analytics and the cloud) that allow our customers to enhance productivity into their business processes by making them run faster, better and cheaper. Our global collaborative workforce combines talent and passion for customer satisfaction that has resulted in transformative solutions for our customers.
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Specialties :Data Analytics & Business Intelligence, Cloud Computing, Data Management and Data Mining, DevOps, ERP, Telecom, Systems Integration, Enterprise Applications Development, and SharePoint.
Orion Business Innovation