IT Program Manager

Cloudflare San Francisco , CA 94118

Posted 3 weeks ago

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine's Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the department

The IT Program Manager is responsible for the success of our IT Applications and Infrastructure Projects. He/She will manage large, complex, and enterprise-wide technical and business-oriented projects and programs for the IT organization. The Program Manager will plan, work with team members to execute, and ensure the projects are completed on time and within budget. The PM will work within the scope in accordance with business priorities. Throughout the lifecycle of the project, the Program Manager tracks project status and manages project teams to mitigate issues and risks.

What you'll do

  • Establish client relationships, integrate requirement definition, plan projects, and direct resources ensuring corporate, IT and enterprise project portfolio objectives are met

  • Lead the evaluations of business and technical requirements; and development of functional and technical designs

  • Gather and document requirements for business or IT initiatives and projects

  • Develop cost/benefit analyses, project budgetary information including ROI, and capital appropriate information

  • Develops and manages program operating costs, requests budget allocation and reallocations, ensures program is within budget

  • Prepare detailed project plans/schedules to meet project goals

  • Assemble and manage the project team to ensure deliverables remain on schedule, within scope, and within budget

  • Provide insight and recommendations during project execution to remediate issues and align projects according to original estimates

  • Prepare and maintain all project documentation throughout the project lifecycle

  • Manage project scope by enforcing change control procedures

  • Manage project issues and risks

  • Conduct project kick-off and team meetings

  • Establish and measure project performance metrics

  • Prepare project status reports and present project performance updates to senior management

  • Lead and review post-implementation project reviews for owned projects as well as those of other team members to close projects and address post-project issues, concerns, and improvement areas

  • Perform and lead assessments of vendor bids, statements of work, and estimates of labor

  • Mentor teams on best practices, process improvement and project management skills

  • Facilitate the change management process for IT

  • Provide oversight for all IT projects

Examples of desired skills, experience and qualifications

  • Excellent verbal and written communication skills with ability to communicate to various levels of management

  • Excellent interpersonal skills

  • Ability to easily adapt to a fast-paced and rapidly changing environment

  • Experience making presentations to stakeholders and business associates

  • Experience with IT procurement and vendor relationship management preferred

  • Knowledge of PMI's project management methodology and best practices

  • Experience in SDLC and Agile methodologies

  • Bachelor's degree in computer related field or equivalent experience

  • PMP (Project Management Professional) certified or equivalent experience

Additional Experience a Plus:

  • Experience with Facilities move/expansion projects

  • Technical background/experience in any of the following areas:

  • System Administration

  • Directory Services, End-Point Management, JAMF, SCCM

  • Network Engineering

  • Cloud Services (Azure, Google)

  • NetSuite

  • Workday

  • SalesForce

  • RevPro

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy policy and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

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IT Program Manager