IT Production Support Analyst

Summary * Best in Class Work Environment* 5x Modern Healthcare Best Places to work * America's Greatest Workplaces 2023 - Newsweek * Best Employers for New Grads 2023- Forbes * Greatest Workplace for Women 2023 - Newsweek * Benefits * Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits * Employer-provided mental health services for employees and eligible family members * Retirement with employer match up * Tuition discounts and reimbursement available for continuing your education * Free and convenient parking * CoxHealth Fitness Center and Child Care discounts * Onsite delivery for CoxHealth Pharmacies and 1906 Employee StoreIT Production Support Analyst I:Job Summary * The Information Technology Production Support Analyst will be responsible for ensuring the availability, stability, and reliability of IT systems and applications used by an organization. The role involves monitoring system performance, identifying, and resolving technical issues, and ensuring that all systems are operating efficiently. The Information Technology Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.Job Requirements * Education * Preferred: Associate degree in computer science, information technology, or a related field. * Experience * Required:2 years of experience in healthcare and/or IT production support, with a focus on application support and troubleshooting OR Associate degree in computer science, information technology, or a related field. * Skills * Ability to diagnose and resolve basic technical issues * Strong communication skills to interact with end users, understand their issues, and provide efficient solutions while maintaining a positive customer experience. * Ability to utilize documentation to problem solve * Ability to create and maintain knowledge base articles and technical documents for recurring issues and solutions. * Proficiency in using ticketing systems to document issues, track progress, and ensure timely resolution. * Ability to manage tasks and work under pressure. * Licensure/Certification/Registration* N/AIT Production Support Analyst II:* Job Summary * The Information Technology Production Support Analyst will be responsible for ensuring the availability, stability, and reliability of IT systems and applications used by an organization. The role involves monitoring system performance, identifying, and resolving technical issues, and ensuring that all systems are operating efficiently. The Information Technology Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues. * Job Requirements * Education * Preferred: Bachelor's degree in computer science, information technology, or a related field. * Experience * Required: 4 years of experience in healthcare and/or IT production support, with a focus on application support and troubleshooting OR Bachelor's degree in computer science, information technology, or a related field. * Skills*

Enhanced technical skills to diagnose and resolve more complex technical issues, including system errors and application malfunctions. * Experience in handling incidents, prioritizing them based on severity, and working with teams to mitigate the impact. * Ability to work closely with Level 3 support teams, developers, and other stakeholders to escalate and resolve critical issues. * Strong analytical skills to identify the root causes of recurring issues and recommend long-term solutions. * Licensure/Certification/Registration* N/A