IT Product Specialist, Senior

Requisition ID # 158694

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Technology (IT) is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.

IT Asset Management supports the business vision by improving service quality, increasing capabilities through the development of additional functionality, implementing new technology, reducing costs, and improve the client experience.

Position Summary

Working in a team environment, the IT Product Specialist, Senior

• Software Asset Management (SAM) role is to work with PG&E's asset team and customers to assist them in understanding their Software Applications. The SAM Analyst will help the team understand ITAM best practices, procedures, asset management tools, and assist customers in controlling their software spend as well as the associated legal and financial risks. The SAM Analyst will collaborate with other internal departments, to ensure the established ITAM requirements are met, to support the Asset Team's goals.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader. The role will work in the assigned office 1-2 times a month.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $114,000

Bay Area Maximum: $182,000

CA Minimum: $108,000

CA Maximum: $173,000

Job Responsibilities:

• License Compliance and Data Integrity in FlexNet Management Suite (includes regular software audits, crack audits, Flexera FlexNet data validation and Management)

• Cross team collaboration with various functional area to work on software renewals.

• Maintain IT Software Asset management Power BI Dashboards

• Identify savings opportunities for renewals, software licensing, and services

• Communicate through email, individual interview, group meetings, and presentations to end users, management, developers, and vendors.

• Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.

• Develops technical competence in specific product(s) or service(s). Perform autonomously with consulting a more senior Product Specialist on increasing complex or sensitive products or services.

Key Competencies

• Skills in business process analysis

• Highly motivated and results oriented with Strong presentation, communication, organization, and multitask.

• Innovate

• Introduce new ideas and processes which improve performance and productivity.

• Problem Solving

• A problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, engage others in problem solving without taking over.

• Knowledge in IT asset management best practices

• Document design specifications, installation instructions, configuration manuals, procedure manuals, and other system-related information.

Functional/Technical Competencies

• Technology basic skills regarding system platforms

• Providing training to key personnel and end users

• Development of our SAM services and strategy

• Development functional concepts

• Create documentation of operational concepts, workflows, etc.

• Internal and external workshop leadership

• External technical and project coordination with customers and SAM tool vendors

• Work closely with IT professionals to troubleshoot and resolve operational issues.

• In the absence of a third-tier support specialist, perform the role of third-tier support to other IT professionals.

• User training

Qualifications

Minimum:

• Associate's Degree in Computer Science, Business or job-related discipline or equivalent experience
• 4 years of relevant technical experience
• 1 year of work experience in budget or financial

Desired:

• Experience with Flexera suite of tools (FlexNet Manager, App Portal, SaaS manager and Data Platform)

• CSAM Certified

• SAP Ariba

• Microsoft suite of products including Power BI

• Lean Six Sigma Green Belt certification

• Minimum of 1 years working experience in Software Asset Management (SAM)