IT Product Owner - Order Management Systems

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:

Product Owner - DTC Order Management

As a Product Owner, you will be responsible for improving our global DTC business by leading the enhancement of our order management technology. This role will work closely with teams of developers and business partners to craft a global vision and product strategy that will align with the DTC long-term plan.

Our order management technology enables the company to digitally manage the lifecycle of every ecommerce order. This Product Owner will focus on creating best-in-class operations by enhancing our inventory management, delivery visibility, customer service, payment, and omnichannel capabilities. This role will ensure we're creating a seamless customer experience across every touchpoint in the consumer journey.

The Product Owner must be able to work at the strategic level (generating innovative ideas, change management) and at the tactical level (analyzing data, managing a backlog, communicating status and progress). Must have business and technical skills to conduct business reviews, communicate across all levels of the organization, and find the fastest way to achieve value within the product line.

The Product Owner will need to balance competing priorities and stakeholders between regional and global business teams. This role will work closely with our Market Expansion team responsible for launching DTC into new regions and countries to ensure order management solutions are able to scale accordingly.

MAJOR ACCOUNTABLITIES:

• Create and champion the product vision, strategy, and roadmap to drive continuous progress towards desired business outcomes.

• Own the roadmap and execution plan of enhancing our global Order Management systems.

• Define success metrics for the product and new capabilities and continuously measure success towards those goals.

• Lead the ideation, development, and launch of Minimum Viable Products and scale them when validated.

• Manage the entire product life cycle from discovery through creation and validation to production and repeat.

• Become a resident expert in our software solutions and business problems, asking the right questions to fully understand the what and the why.

• Breakdown the product vision into user stories, create storyboards, write specifications, prioritize features, build consensus, and coordinate product schedules with a team of engineers and designers.

• Facilitate communication throughout the development process between internal stakeholders and customers while protecting the freedom and autonomy of the teams.

• Coordinate and build strong working relations with various internal stakeholder groups, including IT, Engineering, and Business.

REQUIREMENTS SUCCESS:

• Minimum 3-5 years in a Product Management role.

• Ecommerce and Order Management expertise is a plus.

• Ability to manage a global product across global stakeholders.

• Must possess strong understanding of Agile principles and methodologies.

• A natural decision-maker who inspires the confidence of those they work with. Has the ability to present their case with confidence.

• Excellent product judgment: You have an in-depth understanding of what makes a user experience good or bad, and strong intuition for what people want to do.

• Problem obsessed: You can identify tangible problems that can be solved through technology solutions and pursue them ruthlessly.

• Strategic insight: You understand the industry in depth and can use your knowledge to influence the behavior of key players.

• Leadership: Others naturally look to you for guidance. You understand group dynamics and can organize chaotic situations.

• Terrific communication skills: You've got a high signal-to-noise ratio. You're persuasive and sensitive to nuance.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.