IT Product Analyst II

We at Weyerhaeuser pride ourselves at being the world's premier timber, land, and forest products company. Integrity and Sustainability are the founding values of our business, and these values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. And we know about sustainability - we led it in the forestry industry when we planted our first seedling by hand in 1938. We recognize that our success is dependent on the success of our people. For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride. That's the Weyerhaeuser way.

Our IT team is on a mission to continue transforming the timber industry. We are not just in the cloud; we are implementing technology that will keep us at the forefront of innovation in the forestry and forest products industries. We are looking for an experienced Product Analyst to join our Timberlands Connected Forest team. Strong candidates will demonstrate a successful career in leveraging their outstanding business and technical analysis skills in the delivery of complex technology initiatives that create exceptional business value.

We are seeking an IT Product Analyst II - Transportation who will be responsible for assessing business needs and providing technical recommendations that improve technology solutions within our Timberlands Transportation domain. This position must work effectively with business customers and technical staff to define requirements and document recommendations into functional and technical specifications. This role will plan, create, document, and conduct system testing and implementation activities, ensuring business requirements and functional specifications are implemented effectively and meet business objectives. Other expectations of this role include: providing Tier-3 application support and training to end users; troubleshooting and performing root cause analysis of application issues; tracking and reporting on service metrics; and developing technology improvement plans. This position will provide support across our Timberlands operations, including participation in our current project implementations for new transportation functions.

As an IT Product Analyst II - Transportation, you will have a customer-oriented, analytical approach with business users and your IT team members. This includes working within our enterprise processes for incident, problem resolution and change implementation. Requirements include building strong business customer partnerships and understanding the importance of delivering data and process standards across vendor purchased and custom developed systems.

This is an exciting and unique role that combines working daily with customers on solutions and business process improvements, while affording the opportunity to gain deep knowledge of the technology and business domains of Weyerhaeuser Timberlands.

This position will be located at one of our central Weyerhaeuser IT offices, including Seattle HQ, Montana (Flathead Valley), or Hot Springs, AR.

KEY FUNCTIONS

• Participate in project implementation for new functions or changes as they are released to end users.

• Analyze customer requests and determine functional solutions that incorporate end to end business processes across multiple applications.

• Work with other IT resources to ensure application interfaces are working and analyze new application integrations.

• Support functional discussions to determine how best to meet solution requirements including reporting needs, utilizing business intelligence (Power BI) or transactional SSRS application reports.

• Work across enterprise IT groups and with external vendors to enhance application delivery for incident, problem and change enhancements.

• Create and maintain application documentation including process & data flows.

• Be results-oriented and strive for continuous improvement.

• Maintain a strong knowledge and passion of IT solutions, new technologies and technology trends.

• Receive, record, track and resolve support calls and requests related to the Transportation systems.

• Support training efforts, including creation and delivery of training materials.

• Have a base understanding of hardware, peripherals, network infrastructure and infrastructure as a service.

• At least 2 years of relevant IT experience in project, infrastructure, or applications support.

• Relevant experience, education, training and/or a degree in computer science, information systems and/or experience in Business functional related fields of forestry, natural resources, or transportation.

• End-user support experience (Tier-1, 2, and 3).

• Strong communication skills, including being able to effectively convey technical topics to non-technical audiences.

• Ability to interact effectively with customers, peers, and management in person and over the phone for remote support.

• Excellent written and verbal communication, presentation, and facilitation skills.

• Ability to prioritize workload to meet competing deadlines.

• Demonstrated progression in work responsibilities with the capability to grow beyond this role.

• Willingness to travel up to 20%.

• Demonstrated ability to perform business analysis, develop solutions for improvement and documentation technical requirements.

BENEFICIAL SKILLS & EXPERIENCE

• Experience supporting process & data standardization.

• Understand Business Intelligence and data analysis.

• Experience in cloud and SaaS-based vendor products.

• Exposure to ITIL, Lean, Agile, and Scrum processes.

• Experience in transportation/logistics and Timberlands operations.

• Geospatial Information Systems (GIS), databases / data analysis, and scripting (Python, SQL, etc.).

• Mobile Device Management (MDM) / Mobile Application Management (MAM) and related platforms (Samsung Knox, Microsoft InTune).

WHAT WE OFFER:

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,300 - $119,000 based on your level of skills, qualifications, and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. For those eligible, we offer a pre-tax Health Savings Account option which includes a company contribution based on your participation. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company's 401(k) plan, which includes a paid company match on a per pay period basis. In addition, the company makes a retirement savings contribution of 5% of eligible earnings into the 401(k) Plan.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.