IT Process Manager

E*Trade Alpharetta , GA 30023

Posted 3 months ago

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

The IT Asset Process Manager/ Principal is responsible for managing the E*TRADE IT Asset Management processes for hardware and software assets. This entails reporting on compliance to the ITAM processes as well as maintenance of best practice standards, systems and KPI's associated with the ITAM processes.

  • Responsible for overall definition, execution and improvement of the IT Asset Management Lifecycle capabilities (People, Process and technologies) process across the enterprise

  • Recommends process goals and responsible for achieving overall goals of the process

  • Works with the Process Owner to shape the overall direction of the process and report execution at a governance level

  • Implements and maintains IT Asset Management standards and processes in line with the goals of the enterprise

  • Responsible to ensure that the IT Asset Management Lifecycle is fit for purpose and available to those who need access; Identify risks and issues in the process and its systems

  • Responsible to ensure the process integrates with other processes within the lifecycle

  • Influences process adherence within each functional organization; Ensures execution and coordination of various functions and work activities across all levels of IT Asset Management

  • Facilitate teams to critically review current processes for effectiveness, quality and simplification

  • Key stakeholder in the definition and evolution of the logical information model, standards and templates within the scope of IT Asset Management information needs; liaises with other roles and other process manager roles to ensure information needs for the lifecycle are understood and planned for improvement

  • Raises awareness and competency in the company via training and awareness events

  • Evaluates, and decides on issues escalated from other process managers and stakeholders within the process

  • Maintains the system of record for process related documentation

  • Ensure integrity of ITAM Data and integrations with the IT Asset Discovery Tools

  • Ensures compliance with process standards and policies

  • Develop and improve process workflow and design in compliance with standards and any regulatory requirements

  • Accountable for implementation and ongoing maturity and improvement of the enterprise process

  • Lead team members responsible for process assessments, and process design and redesign

  • Identifies opportunities for process enhancements and efficiency gains

  • Liaise with other functions to establish quality improvement

  • Provide technical expertise and support for projects and audits

  • Respond to requests from end users, managers, developers, and team members for specific IT Asset Management data information

REQUIREMENTS

  • 10 years of experience with IT Asset Management

  • Proven conceptual, problem solving and analytical skills, ability to communicate sound technical advice to clients, managers and technical staff

  • Strong knowledge of asset management processes and procedures

  • Strong understanding of PC and network software licensing and desktop hardware

  • Able to work both independently as well as collaboratively achieving results within established timeframes with minimal supervision

  • Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects

  • Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization

  • Working knowledge of Interface of ITAM processes with CMDB

  • Experienced working with ITAM Tools like BMC Client Management (Foot Prints), BMC Discovery (ADDM), Remedy, Flexera and BDNA

  • Experienced with Visio and process mapping methodologies

EDUCATION, CERTIFICATION, TRAINING

  • Bachelor's degree in Computer Science/ Information Technology or related and relevant experience

  • ITIL V3 Foundations Certification (preferred but not required)

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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IT Process Manager

E*Trade