IT Problem Coordinator Lead

Overview

Enterprise Mobility is the world's largest car rental operator and an industry leader in mobility and technology. We're one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office. #LI-REMOTE

Responsibilities

The Problem Coordinator Lead is responsible for coordinating activities of a virtual support team, management, and engineering professionals focused on mobilizing, and restoring IT environment issues as quickly as possible. This position leads and facilitates meetings with peers, subordinates, and management to determine root cause. In addition, responsibilities include providing timely and accurate notifications, status updates, system availability, and closure reports. The Problem Coordinator provides instruction and guidance to less senior team members on new tasks. The Problem Coordinator may provide direction and manage team in supervisor's absence and participates in providing performance feedback to team members.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

• Must be committed to incorporating security into all decisions and daily job responsibilities

• 4+ years of related experience

• Must have the ability to provide escalation assistance; resolve complex issues; recommend potential solutions to issues; follow established escalation procedures

• Experience upholding the standards, processes, and procedures

• Define, develop, communicate, and implement standards, processes, and procedures for the department.

• Establish key performance metrics and monitor to ensure compliance of established standards, processes, and procedures.

• Collaborate and partner with subordinates and / or functional peer groups. Collaboration may involve presentation and exchange of information.

• Provide instruction and guidance to less senior team members on new tasks and assignments; ensures deadlines are met.

• Provide direction and manage team in supervisor's absence.

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

• Ability to use broad expertise, knowledge, and skills to resolve a wide range of complex issues; contribute to development of company objectives and principles to achieve goals in creative and effective ways.

• Assist with project planning; coordinate and direct project activities within project plan.

• Comfort working on large, complex assignments.

• Ability to prepare and deliver informal and formal presentations to own team, department, other IT teams, and business partners.

• Establish, foster, and maintain relationships within the department and outside own area of expertise.

• Routinely partner with other IT teams, business teams, and vendors.