ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com
ABB is seeking a IT Portfolio Services Director for its Atlanta,Georgia location.This role is responsible for delivery of cross-functional IT services in the areas of License Management, Compliance, Communications, Portfolio Management, Security, Vendor Management and Strategic Program Management as well as other staff functions typically associated with the Office of the CIO (e.g., workforce and financial reviews).You will have accountability to design and build standardized processes and tools and the team responsible for delivering these services.Throughout the transformation, you will drive processes and reporting that ensure delivery of high quality, secure and compliant IT services and solutions for Electrification business units.As a leader in the Electrification IT organization, you will have the opportunity to work in a high-paced, international environment, solve complex problems, lead our IT solution capability development for Portfolio Services and grow together with the rapidly developing business.
General:Develop, implement and institutionalize standardized processes and tools that will be used within Electrification IT to deliver on the scoped Portfolio Services, contributing to the efficiency and effectiveness of the solution delivery areas and overall IT performance.
Reinforce security as a key priority for the solution delivery areas, designing and administering processes and reporting that drive timely patching and strong operational processes within the solution delivery areas.
Develop, maintain and execute key processes, reporting and controls designed to ensure the Electrification IT systems are aligned with global framework requirements to support Sarbanes Oxley compliance and key risk and security controls.
Plan and deliver within the budget for Portfolio Services, establishing management controls (including effective financial forecasting) that ensure delivery of key objectives while maintaining quality.Drive to a "no surprises" culture.
Establish standard vendor management processes and reporting for Electrification IT, operating review processes in conjunction with the solution delivery areas.
Support the Electrification IT senior leaders in administering customer satisfaction assessments and implementing improvement plans that positively impact the satisfaction levels of our internal business partners.
Manage the team of senior strategic program managers who support cross-functional strategic programs delivered by Electrification IT, including development of standard processes and reporting delivered to the organization by this function.
Organization:Implement an effective team structure that optimizes the delivery capability and output of the Portfolio Services IT team, operating the team as a shared service organization capable of running the scoped processes in a standard and efficient way on behalf of the Electrification IT team.
Operate the Portfolio Services IT team, ensuring business continuity throughout the organization transformation by targeting appropriate competencies and knowledge transfer to mitigate risk in the assigned areas.
Develop and implement a resourcing strategy that delivers the most cost effective and appropriate mix of internal and external resources, optimizing the Portfolio Services IT team to deliver the cross-functional services in scope as efficiently as possible.
Recruit, motivate and develop a customer-focused team; establish a culture that embraces responsibility and accountability, values teamwork, encourages diversity and delivers performance-based outcomes.
Solutions:Act as a thought leader in the area of portfolio management; provide portfolio management services and reporting that assist delivery teams to drive speed of deployments and cost effectiveness of IT for Electrification.
Collaborate with the global IT organization to understand and ensure overall organization compliance with global processes and reporting standards around the relevant defined services (e.g., license management, portfolio management).
Manage the tools developed to deliver on the defined portfolio services, providing "product management" direction to evolve the tools in support of efficient internal IT operational processes.
Develop and operate a centralized process to evaluate customer feedback received during quarterly surveys, including the identification, prioritization, management and delivery of targeted improvement activities.
Develop and administer standard communication protocols for the Electrification IT organization, including notification processes, standard email and presentation templates and any associated operating cadence around regularly scheduled meetings.
Define and manage to the Service Level Agreement(s) for all deployed services.
Deliver and support initiatives that are aligned and agreed at a group level.
Operational Efficiency and Effectiveness:Establish and implement a cost-effective management structure within your respective solution delivery area.
Assess the existing processes, tools and reporting within EPIS and EPIP IT for the designated services, enhancing or revising existing services to support the Electrification IT transformation objectives and drive efficiencies.
Establish and enforce appropriate IT policies, processes and procedures, aligning with industry best practices where possible.
Leverage Group IT and the GBS where possible to improve service and reduce IT costs, using shared services to the fullest extent possible without compromising high quality delivery or cost reduction targets.
Ensure effective engagement between local, Group IT and GBS teams for all relevant IT activities and, where required, monitor adherence to established service levels, ensuring that agreed time, budget, and quality specifications are met.
Develop and manage internal IT programs that target continuous improvement of customer satisfaction levels for internal business partners.
Stakeholder Management:Build strong relationships with Group IT and Electrification IT senior leaders, developing a detailed understanding of the issues, challenges and opportunities that can be addressed by the Portfolio Services team with a centralized solution.
Manage relationships with senior stakeholders (internal to IT or within the business), driving effective communications for solution delivery or issues and managing expectations to ensure customer satisfaction goals are achieved.
People Leadership and Development:Guide, motivate and develop direct and indirect subordinates within HR policies, for the benefit of both ABB and the employee
Lead by example in the areas of inclusive behaviors and diversity.
Build an environment of trust and collaboration within EP IT, the Global IT organization, GBS and our external suppliers, modeling our core values at all times.
Provide leadership, coaching and direction, creating goals and standards of performance according to established HR policies, guidelines and processes.
Develop a detailed plan to facilitate cross-training of the IT team within the Portfolio Services team, implementing a sustainable model that ensures continuous knowledge exchange and competency development and allows the team to operate with a high degree of efficiency.
This position requires a senior leader with strong communication skills, executive presence and significant experience driving centralized services that support IT Transformations or other transformative business initiatives with a focus on improved performance, reliability and cost effectiveness.Operational experience relative to leading in a global and diverse organization, initiating and executing change, and establishing a delivery focused, customer centric culture is critical to the success of this position.
Bachelors degree and 15+ years experience in the respective IT service areas or comparable as well as 8+ years of supervisory experience OR High school diploma and 20+ years experience in the respective IT service areas or comparable and 10+ years of supervisory experience
Experience designing, deploying, managing and institutionalizing portfolio management processes and tools that enable strategic project portfolio prioritization and selection as well as establishment and monitoring of critical delivery KPIs; experience performing this in a global capacity a plus.
Senior IT leadership experience, including demonstrated examples of management through influence and collaboration in complex, multi-site global environments
Significant experience successfully leading geographically dispersed and diverse teams, building a culture of responsibility and accountability.
Proven performance as an information technology leader in a complex, global organization, where IT transformation efforts were successfully delivered which drove significant business value as well as improved IT performance, reliability, security and cost effectiveness.
A senior leader who has repeatedly implemented processes and tools that support efficient and effective IT delivery with a focus on centralized services operated on behalf of an IT organization.
Demonstrated ability to take a broad view of his/her position and take initiative to communicate, interact and cooperate with others.
Highly motivated and entrepreneurial; hands on leader with a "can do" attitude who drives the same within his/her team.
Excellent communication and facilitation skills that have been leveraged to drive change and successfully deliver significant IT programs or transformations.Ability to communicate across all levels of the organization, technical and non-technical audiences, to convey IT information and processes in a clear and concise fashion.
Strong experience in project planning and execution and operation of centralized IT services.
A delivery focused leader who has demonstrated the ability to establish centralized IT services, collaborate across global teams, and drive action through influence to impact global processes and tools.
Previous experience establishing internal continuous improvement activities to drive efficiencies, manage/reduce costs, and improve service.
Experience leveraging shared IT services, internal or external, to drive cost effective service delivery.
Solid experience as a change leader, preferably with experience instituting new, global processes and tools.
Proven ability working in a fast-paced, global environment.
Ability to travel up to 25% (regional and global travel) and 50+% if not located in a designated core site.
Candidates must already have a work authorization that allows them to work for ABB in United States.