Regal Rexnord Corp. Cleveland , OH 44114
Posted 2 weeks ago
Position Summary:
Are you passionate about infrastructure and customer service? Do you enjoy working in a fast-paced IT environment?
Regal Rexnord is seeking a highly motivated, innovative IT Support Specialist to provide remote and onsite technical support and assist with corporate infrastructure projects. This position will provide remote and onsite technical support for end users in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, Anti-Virus and mobile device management deployment.
Major Responsibilities:
Provides remote IT support for all global Regal Rexnord locations, and onsite to Cleveland Ohio in terms of hardware, systems, teleconferencing, etc.
Work as part of a global phone queue and Ticketing queue for end users to report issues and requests.
Collaboration Support
Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Security
Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
Network Connectivity: Provides support for network connectivity or related network issues for the user community.
Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance.
Performs related duties and fulfills responsibilities as required.
Required Education / Experience / Skills:
Bachelor's degree in Information Technology or related field and / or 2-3 years of equivalent work experience.
Experience supporting a hybrid remote work-from-home and in office workforce.
Experience supporting Office 365 and identity management components.
Additional Certifications such as MCP, A++, CompTIA A+ preferred.
Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and some experience with Active Directory.
Strong ability to quickly learn new information system technology
Strong organization and multi‐tasking skills
Strong analytical skills; ability to think big and scale quickly
Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
Experience working with a Ticketing system (For ex.: ServiceNow, Cherwell, etc.).
ITIL Foundations V4 Certification or 2 years of equivalent experience.
Desired Qualifications:
Knowledge of commercial enterprise-level tools and products to provide network services.
Prior experience working in Helpdesk and/or service management roles
Background working closely with IT admins and engineers across the globe in a multi-national corporate environment
Familiarity with Windows and Unix based server technologies
Informing
Travel:
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and small, precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Regal Rexnord Corp.