The IT Operations Center Analyst II is responsible for supporting and monitoring the core IT Network/Security/Infrastructure platforms and providing day-to-day operational support. This includes maintaining and monitoring an environment for the delivery of all key line of business applications thru on-site, colocation and 3rd party hosted infrastructure solutions. Coordinate and communicate planned upgrades, enhancements and maintenance for servers, infrastructure and network systems.
Within the IT infrastructure domain, the IT Operations Center Analyst II requires additional skills of network management, monitoring tools and methodologies, disaster recovery systems, security technology management, maintenance of Service Level Agreements (SLAs), and ITIL aligned best practices. Proficiency in related IT-centric business processes such as change management, systems analysis and quality assurance are also preferred.
Provides operational support for the IT network/infrastructure production environment.
Provides operational support for the IT security production environment.
Provides management of network devices and IT support tools/technologies.
Demonstrates proficiency in IT tools including network/security monitoring, network management, remote access, inventory management/collection and other related tools.
Maintains network security and permissions in alignment with the IT Security and Compliance Team.
Maintains and monitors configurations of infrastructure and related systems
Assists in root cause analysis and following up on related action items.
Prepare automated and ad hoc reports and/or interpret data from various security sources (e.g. Security & Information Event Management (SIEM), Intrusion Protection System (IPS), Data Loss Prevention (DLP), etc.)
Assist the Information Security and Compliance members with corporate functions in the event of incidents or breaches
Coordinate patches and upgrades as necessary for Network and Security systems.
Comply with change control, development life-cycle and release management policies and procedures.
Respond to escalated issues, conducts troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
Proactively respond to incidents and alerts within the IT systems
Adheres to standardization of operating network/security deployment methodologies.
Serves as technical contact responsible for SLA delivery including infrastructure and application availability for IT systems.
Acts as backup to other administrators (Network Administrators, Security Administrators and Senior System Administrators) as needed.
Responsible for delivery of IT metrics across all systems (i.e.: network uptime, monitoring, patch management, vulnerability management, etc.).
Policy and procedure enforcement under the best practices established within the IT Department.
IT Operations Center Analyst II work with their counterparts to troubleshoot infrastructure and application issues.
IT Operations Center Analyst II perform installation, configuration, administration and tuning of many infrastructure systems and applications (see skills below).
On-call unless a planned vacation or PTO time has been communicated with their supervisor.
Required to work 3rd shift (10pm-7am)
Logs Incidents for any unplanned Outage reported by the Monitoring System.
Logs incident for Maintenance Task and/or Configuration Change being performed in the IT Environment.
Escalates issues that cannot be resolved to the appropriate contact after gathering required details/analysis.
Knowledge, Skills, Abilities and Physical Requirements
Four-year degree or equivalent additional experience in a related discipline (e.g., information technology, computer science, network security).
Minimum 2+ years' experience working in IT network environments and or security programs.
Knowledge of SOX controls and audit procedures
Familiar with IDS/IPS, anti-malware, whitelisting, endpoint protection, DLP, MDM, endpoint encryption technologies
Familiar with current network technologies such as Cisco/Palo Alto/Meraki
Familiar with IT service desk tools (ServiceNow, ZenDesk, Cherwell)
Familiar with current network/system monitoring (Solarwinds/Logic Monitor/LogRhythm).
Retail environment experience is preferred but not required.
Maintain high levels of integrity and dependability.
Maintain a focus on results, quality and customer satisfaction.
Works well in a team environment and effectively manages work activities.
Able to work alone with minimal direction to complete tasks.
Project a professional demeanor and appearance.
Be extremely flexible and adaptable.
Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization.
Adept at change management and release management policies and procedures.
Strong analytical and problem-solving skills are required.
Knowledge of ITIL V3 preferred.
Configuration and management of most of the following technologies:
Cisco IOS/NXOS switches and routers
Palo Alto Firewalls
Cisco Meraki MX/MS/MR devices
Solarwind's Orion Monitoring platform including NPM/APM/NTA/IPAM (or similar monitoring tools)
Cisco ACS/ISE (or related radius servers)
TCP/IP and general network management experience required.
Experience with network patch management required.
Advanced dynamic routing protocols (BGP, OSPF) preferred.
WAN technologies (MPLS/IPVPN/MOE) preferred.
VPN technologies (IPSEC and SSL) preferred.
Meraki management and monitoring preferred
Network traffic shaping (QoS, Cos) preferred.
Experience network scripting languages (JSON, XML, vendor specific API's) preferred.
Exposure to ITIL management systems preferred.
Certifications in related technologies (CCNA, CISA, GIAC, CISM) preferred.
Exposure with networking in hypervisors including VMWare and/or Microsoft Hyper-V preferred
Experience in Microsoft Visio preferred.
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Employee Assistance Program (EAP)
Eligibility requirements may apply for the following benefits:
401(K) Retirement savings plan with a generous company match
Affordable benefit coverage, including medical, dental vision
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid life insurance and short-term disability coverage
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts Farmers Market